Specialist Gaming and Value-Added Services

* To provide operational support throughout the product lifecycle, ensuring that products and services development and delivery meets customer needs and translates into market share and increased revenue. QUALIFICATIONS AND EXPERIENCE * Minimum of 3 year degree/diploma * Fluent in English * Minimum of 5 years' experience in area of specialisation * Experience in supervising/managing others * Experience working in a medium to large organization POSITION OUTPUTS Strategy Implementation & Planning: * Communicate and align the product development strategy and business plan with partners; * Implement digital product development business plans in line with existing strategy, policies, principles and business objectives, contributing towards the optimisation of the company Digital revenues and customer experience; * Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them; * Keep abreast of local market conditions, tracking new trends and business opportunities in the digital space to ensure that the company Digital products and services are differentiated in the market; and * Identify the impact of Digital Product offerings on other business areas to ensure alignment with the overall Digital strategy. Governance: * Adhoc, operational and tactical meeting: * Participate in adhoc and operational meetings * Participate and provide input into tactical meetings as and when required * Report at process level * Escalations: * Resolve escalations as per defined escalation / resolution procedures; and * Notify escalations to senior specialist that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved. * Performance: * Assist in monitoring, evaluating and reporting on the performance and quality of digital products and services in line with defined functionalities and specifications; * Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management; * Ensure effective execution of day-to-day operations and resolve operational issues as they arise; and * Improve productivity and quality through leading practice initiatives. Reporting: * Collate and prepare appropriate daily, weekly and monthly activity and performance reports, in accordance with the measurement metrics set by management, for the attention of management. Budgets: * Executive projects or initiatives in line with business objectives and budget requirements. Operational Delivery: * Product Development and Management: * Assist with the implementation of all activities related to digital product design, development and deployment across the full product lifecycle, in line with the product development strategy, roadmap, and defined quality measures; * Monitor and analyse product performance and manage the product through its lifecycle * Ass