Senior Specialist Customer Experience Design

* To provide specialist advice and support in area of specialisation and in the development and implementation of customer and FA experience design planning and associated service delivery processes, methods and techniques * Accountable for the improvement of quality, service and work outputs, continuously recommending improvements. * Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience. * Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation. * Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation. * Deliver results against four key pillars: customer experience, sales targets and teams, staff engagement and product innovation. * Deliver results against four key pillars: customer experience, sales targets and teams, staff engagement and product innovation. * Develop own knowledge and experience to assist in the development of work solutions and offerings that aims to improve service and quality. * Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standard