Regional Manager: Hygiene & Pest Control

KEY RESPONSIBILITIES:
Ensure Operational excellence in service delivery
Adopt an initiative geared towards Integrated Operational Excellence
Ensure customer satisfaction across the region
Improve the Integrated operational systems, process and policies in support of the Organizations mission, specifically, support better management reporting, information flow, Client relations and organizational planning
Ensure Client retention
Assist with business growth
Drive cost saving initiative
Responsible as functional leader for developing operations management, and service talent within Excellerate Services
Interact with the Senior Management to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
Interact with the K.A.M.s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
Be the central escalation point for operations service issues in the Region
Operate within the budget and utilize tools provided
Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
Lead initiatives to design or improve processes and performance
Drive best practice across the region
Lead operational meetings as required
Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Landscaping, Pest Control and Hygiene Industry.
Communicate effectively at all levels of the business
Debtors
Fleet Management
Enforce the Companys Disciplinary Code of Conduct
Managing productivity of KAM, COS and all team members
MINIMUM REQUIREMENTS:
Solid Computer Proficiency
Matric Certified
NQF 7 Tertiary Qualification
Short Courses related to Property Care advantageous
Proven Track Record in Operations Management, preferably Hygiene & Pest Control
Drivers License Code 08 and own reliable vehicle
Solid Risk Assessment and Site Survey experience
5 years of direct Management experience in the Property Care/Hygiene Industry
5 years of Senior Management experience with strong integrated knowledge of the Business
Knowledge of the Property Care Industry regulations including Operational and Client requirements
SHEQ knowledge will be advantageous
COMPETENCIES:
Strong Problem-solving skills
Excellent People Management skills
Proven negotiation and influencing skills
Excellent verbal and written communication skills
Demonstrated commitment to high ethical standards within a diverse workplace
Strong commitment to service and quality standards as well as Client Satisfaction
Demonstrated experience in coaching, motivating, developing and leading a professional Team
Demonstrated leadership and vision in managing staff groups and major projects
Flexible and collaborative work style in