Performance Campaign Manager

Possess and maintain in-depth knowledge and best practices for the platform''s utilized, including major demand-side platforms (DSPs), ad servers, bid management platforms, third party vendors and our CRM platform, Sugar
Understand competitive landscape, new industry developments and standards to help demonstrate our company''s key differentiators and value
Recommend process and procedure modifications and documentation for the benefit of the team
Ensure satisfaction and account health across entire book of business, which includes ensuring engagement and retention, delivering campaign results, driving profitability and maintaining quick response time to client outreach
Conduct self service platform trainings, supporting self service clients
Work closely with our offshore team for assistance with trafficking creatives, pixels and campaigns
Work closely with platform vendors'' support teams to troubleshoot campaign and platform issues
Work closely with other departments within the agency, including but not limited to Strategy, Account Management, Ad Operations, Technology, Sales and Creative
Research, recommend and implement configurations to meet customer needs