Pension Fund Team Leader/Manager Claims - Jhb All

Our client, a dynamic Financial Services Provider seeks to employ a Pension Fund Team Leader for their Head Office Johannesburg
Reporting to : Divisional Head Administration


Purpose: Manage a full portfolio of funds and team in order to meet the Service Providers
Agreement (SPA). Assist with the management of business processes by solving day-to-day
problems; checking and verifying data and action the first authorisation as well as first release of
payments for claims. Support team members by providing on-the-job coaching when required.


KPAs /Key outputs
Client Services
Handle Queries accurately and timeously.
Adherence to company standard
Ensure zero clients complaints
Attend and report back to management
Financial
Decrease expenditure
Lower Direct Costs
Learning and Growth
Adhere to Perf Management Process
Employee Individual Dev Plans
Implementation of Perf Management
Own IDP
Attend training
Productivity
Adherence to Legislation
Adherence to Company Rules
File work correctly
2
Avoid any act/inact to PI Claims
Manage the overall functions of the
Assist in operations as and when there is the need
Keep abreast of legislation changes
Checking and releasing / running mo
Prepare monthly statistics for mana
Draft and amend operational procedure
Checking and releasing of all types


Qualifications and Experience
Matric and/or equivalent qualification
Certificate of Proficiency (COP)
4-6 years industry experience
Computer literacy MS Word, MS Excel,
Retirement Fund Industry qualifications


Skills


Time Management
Telephone etiquette and client liaison
Meet all targets as per SLA
Great awareness of customer service
Attention to detail and high level of accuracy
Behavioural attributes
Ability to manage a large diverse team
Ability to work under pressure and self-motivated
Please specify the position you are applying for when sending your CV.