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Operations Assistant
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2 months ago234 views
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Description
Our client is searching for an Operations Assistant to join their team in Bryanston. Job Specifications and KPIs:The Organisation's Operations need to ensure the seamless running of each department within the company to secure the overall profitability of the Organisation through our client-centric DNA and strong supplier relationships. Considering the above, the position requires per-department intervention to implement strategic processes, resolve issues experienced and a strong reporting function to isolate potential business risks: Our clients are having to negotiate a shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. The Organisation's Operations practice works with clients across the Insurance sector and other industries both National and International, applying next-generation solutions to improve all aspects of our clients’ businesses.Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently. Oversees the quality of communications and work of client Service Providers and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.Oversees day-to-day operational activity of the organisation, and monitors workflow within the departments assigning tasks to respective role-players managing and prioritizing own workload and team's workload to maintain service standards and high-quality outcomes.Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of clients.Oversees the customer care complaints management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary.Produces, signs off and processes complex and confidential documentation when required including invoices, rebilling and utilization and adjustment calculations, information and documentation for Pre-Renewal and Client meetings, up-to-date computer system records on the server, current and outstanding documentation, client contract and addendum follow-up and all other documentation.Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.Monitors, measures, analyses and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.Ensures the Operations team meets Service Level Agreements (SLA), Ke
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Id Subtitle 1265599906
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WhatJobs
Selling for 2+ years
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Responsible for the day to day maintenance of all the buildings complete preventative maintenance tasks completes tasks set out by maintenance manager complete work order records and file all related maintenance paperwork continuously check and inspect buildings to identify maintenance needs respond promptly and efficiently to guest maintenance requirements respond promptly and efficiently to duties allocated to you by the maintenance manager or supervisor check and replace lights for all properties in the portfolio check all fittings in toilets (taps, basins, toilets, urinals etc ) check all hot and cold water systems working knowledge of refrigeration equipment both mechanical, electrical and refrigerants check all equipment such as air conditioning, standby pumps, sump pumps water plant etc weekly checks and maintenance on generators perform visual checks of electrical distribution boards to ensure no loose wiring as well as light electrical maintenance all repair work has to be completed in a timely fashion to minimise downtime and to company standards installation and repair of new equipment, light fittings, plugs, basins, toilets, installation and repairs of tile work sand, prepare and varnish wood surfaces sand, prepare and paint walls and ceilings work area to be always neat, clean and comply with safety standards inspects equipment follows all safety rules and procedures and operates equipment in accordance with established safety policies and department procedures perform work outside scope of general maintenance work all shifts flexibly when job demands comply with company policies and procedures
Send CV to cv@afoods.co.za
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