Mobility Administrator

Key Responsibilities and Deliverables:

Management of Mobility Needs
• Read and understand specifications documents and translate them into a functional mobility application
• Identify potential application flow and design problems
• Create functional specification documents for new mobility projects

Creation, Preparation and Roll Out of Application
• Create, prepare and roll out client/customer application
• Ensure thorough understanding of client/customer needs through regular interaction with relevant internal and external stakeholders
• Analyse client/customer data needs and requirements and technical requirements
• Build mobility applications on the relevant platform to client/customer specifications
• Ensure existing process improvement and optimisation
• Ensure delivery of requirements within agreed timelines
• Liaise with the client/customer to ensure the suitability of the model in meeting their needs
• Test the application for stability, speed and spec compliance
• Implement roll-out

Administration
• Manage all administration related to application building
• Create/collate relevant mobility admin related documentation
• Document procedures/manuals/information as and when required

Application Support
• Provide clients/customers support on a daily basis in regards to any project related issues, user account issues, back end issues
• Manage client/customer interactions and expectations
• Communicate effectively with clients/customers to identify needs and evaluate alternative business solutions
• Build knowledge of client/customer business and organisational objectives
• Explain proposed solutions and make presentations as required
• Actively build, maintain and grow strong relationships with clients/customers and internal stakeholders
• Assist and provide support to resolve problems
• Liaise with the client/customer to coordinate the roll-out
• Write user manuals and provide training for users

Key Competencies:

Organisational commitment
Teamwork and collaboration
Critical thinking
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Planning & prioritisation
Quality and detail excellence
Communication


Minimum Qualifications:

Diploma/NQF level 5

Minimum Experience:

2-3 years’ Operational and Sales/Field force Automation experience preferably within the FMCG environment

Knowledge, Skills & Abilities: Computer Literacy - MS Office Excel Application Development (Basics)
Communication (verbal & written)
Organized and effective
Administration Skills
Client and customer service