German Speaking Customer Service Consultant

German Speaking Customer Service Adviser (Nationwide)



**Office OR Working from home opportunity for Multilingual German & English speakers!**



We are urgently seeking a German & English speaking Customer Experience Consultant to join one of the worlds leading outsourced centres - some of their clients include large blue chip companies in the Aviation and Retail sectors.



The ideal candidate will be confident at dealing with customer queries and ideally have a strong background within call centres / customer service / direct sales environments. Although this is a German speaking role, excellent verbal and written English skills are also essential.



You will have the following Qualifications and Experience
Matric
Diploma/Course in Sales or Customer Service (highly desirable)
Fluency in both German and English (written and spoken)
Customer care / consumer/direct sales / customer service experience (highly desirable)
Computer literate


Key responsibilities for this position include, but are not limited to:
Handling and responding to inbound calls and emails
Daily interactions with international passengers with queries and complaints
Working on airline reservation systems, and assisting passengers with pre & post flight departure travel-related queries
Flexible / Adaptable working in a fast paced environment
Maintain a positive attitude in handling calls professionally


Key job details:
Training - Fully paid training provided
Full Time - Permanent (40 hours a week on a rotational basis)
Employee assistance programme benefit
Health insurance benefit
Location: You can work out of a Cape Town Office OR successful incumbent can be based anywhere in South Africa and work from home.