General Manager: Credit Risk and Billing

* Facilitate the acquisition of customers with acceptable credit risk through effective credit assessment, minimise fraud through effective customer verification and authentication as well as the validation and authentication of customer documentation. * Implement strategies to manage customer behaviour and provide support and improvement in the areas of customer acquisition management through ongoing system and process analysis, optimisation and monitoring. * Have a strong focus on implementing technologies to maximising the company's growth, profitability, market share and business strategy and will have responsibility for * managing the strategic outsourced partner relationships * Identify potential risks to the business and ensure that the appropriate primary controls have been designed, developed and implemented to mitigate these risks. QUALIFICATONS and EXPERIENCE * Bachelor's degree in Accounting/Finance/Commerce or related degree. * Appropriate Master's degree will be an advantage * 8+ years as a Senior Manager in customer acquisitions * 8+ years in risk, compliance and risk management * Solid understanding of systems and digitating of credit vetting and customer acquisition POSITION OUTPUTS Strategic input: * Contribute to, challenge and implement the long-term strategy for the credit risk and billing management function and ensure alignment of all activities undertaken in the unit to the strategy of the company * Define the customer service operational strategy for billing and collection management in with the organisation's objectives and requirements * Provide input into the business plan to ensure delivery to customers and markets, and to ensure competitiveness on all elements * Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlight areas of the business that may be developed further * Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary * Proactive identification of risks (business and financial reporting) * Design and implement effective primary controls to mitigate identified risk Customer Vetting: * Oversee the system-enabled customer vetting process to ensure optimal customer acquisitions and appropriate risk management * Oversee the system-enabled customer credit decisioning process to mitigate risk * Ensure the fraud management process is adhered to and monitor its application for breaches or enhancements * Manage the automated customer credit approval process and undertakes targeted customer pre-approval when necessary, with delegation of authority * Oversee the system-based customer information processing * Oversee and control of vetting queries and exception resolution * Ensure proper collection, control and evaluation of customer documentation ( * Monitors, checks and reviews credit limits and proactively makes adjustments in line with risk assessment, as required, using the system * Manage credit risk policies