Front Office Host (reservations)

As our clients Front Office Host you will be responsible for the arrival experience of guests, including reservations, check-in and departure of the guests as well as handling all guest needs and requests, providing a superior service that is courteous, professional and creates memorable experiences for all guests.Your key responsibilities as host will include, but not limited to; Promote the hotel brand, image and reputation. Assist in the check-in and check-out process for guests Ensure arrival foyer, reception area and back of house areas are well maintained and presented at all times Build rapport with guests to better understand their individual requirements Fulfil all duties to the highest standard with enthusiasm and passion Act in the best interest of the guest and the hotel at all times Willing to undergo on-going trainingSkills and experience: 2 years of experience working within a Front Office Team in a hotel Impeccable grooming and presentation Excellent written and spoken English Strong business and work ethic Refined customer relations, resolution and problem solving skills An exceptional level of organisation, attention to detail, and commitment to providing an outstanding guest experience A flexible schedule is preferred as evening and weekend work will be necessary.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful