Community Manager

A leading global FMCG business is looking for a highly-skilled community manager to join their team.
If you are self-driven, practice meticulous attention to detail and you are a very ambitious tech-savvy professional we would love to meet you! We are expecting you to have experience in Community Management and be well-versed in social media, PR and promotional events.
Ultimately, you should be able to act as the face and voice of some amazing brands and manage all community communications in a professional, fast-paced and engaging manner.
Qualifications/experience:
Matric
Higher certificate/diploma or relevant tertiary qualifications/certifications
Five + years in community management
Live event coverage experience
High understanding of social media and the platforms
Proven work experience as a community manager or very similar role
Experience with planning and leading community initiatives
Ability to identify and track relevant community KPIs
Excellent verbal communication skills
Excellent writing skills
Excellent interpersonal and presentations skills
Knowledge of online marketing
Attention to detail, critical-thinker and problem-solver
BSc degree in marketing or relevant field
Responsibilities
Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time.’
Respond to customers in a timely manner based on set KPI’s
Monitor, respond, track and report on feedback and online reviews
Identifying tactical and relevant opportunities to engage with the community on a daily basis
Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
Consistently find new ways to creatively engage with communities by identifying opportunities that are in line with brand tones
Coordinate with marketing, PR and communications teams
Build strong relationships with customers, industry professionals and journalists
Stay up-to-date with digital technology trends
Generate ongoing lists of brand advocates and lovers though community engagements
Managing of competitions and online giveaways
Live event coverage
No more than 8 hour days which will be split into shift work - this will consist of day shifts, evening shifts, weekend shifts and depending on brand activity, being online on some public holidays.
REQUIREMENTS
Social media
Community management
Public relations