Accounts Payable Clerk/ Creditors

Main purpose of the role and job summary:

We have an opportunity for a Payments Consultant who will be responsible for the overall allocation and uploading of accurate payments as per internal and processor-driven deadlines and requirements. In addition, the role requires strong attention to detail in all allocations, reconciliations, quality assurance and communication with fellow team members while seeking ways to improve current processes or systems and ensure knowledge sharing while working as part of a team.

You will be required to work shifts which may include weekends.

The successful candidate will be responsible for, but not limited to, the following duties:
Processing payments approved by Investigations according to payment processes
Ensuring that payments are accurately loaded to the correct processor and entity
Ensuring no duplicate payments are made and correctly investigating and re-allocating failed payments
Identify trends in payment delays or failures, escalate to relevant parties and for timeous solutions to reduce payment
Ensure all payments made are reconciled back to payment system and payment confirmations are correctly
Ensuring call center is accurately notified on any payment issues and or customers requiring contacting to correct payment
Monitor any pending payments and follow up with external 3rd Parties to ensure payments are finalized on the payment
Liaising with internal and external parties to resolve queries and ensure processing
Identifying and implementing methods to streamline processes and improve customer experience
Comparing processes & payment methods to competitors and advise on possible improvements to be made
Identify trends regulating payments and pay special attention to cases of perceived irregularities, escalating identified cases in line with departmental policies and procedures
Attending to all queries and volume in line with agreed service level agreements
Filing all reports for safe-keeping and possible future audits
Assisting during any form of payment testing to highlight any potential concerns and keep in touch with any newly introduced business practices
Identify and communicate, any potential risk found in payment files to management with possible solutions to mitigate risk.
Complete audits on payments made daily and report findings to
Drive automation of processes within the department to reduce manual processing times and improve customer
Troubleshooting issues by escalating to relevant internal or external teams, pushing for resolution in feedback and providing/implementing solutions to improve and prevent issues from occurring
Reporting & Analysis of data
Withdrawal source of funds
Measures increases/decreases
Analyse failed withdrawals and show improvements in reducing failures
Country Analysis Monthly with suggestions on changes/improvements
Engage with Country Managers monthly to get insig