Wellness Assistant - Clicks Bayswater

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. *Job Objectives:* * To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements. * To consult with customers and provide suitable advice on healthcare, nutritional and supplement products. * To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability. * To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales. * To prevent wastage in own area by adhering to stock rotation principles. * To prevent stock losses by following all risk management policies and principles. * To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers. * To implement product merchandising by following the merchandising guidelines and procedures. * To adhere to all store standard operating procedures. * To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff. *Knowledge:* * Desirable: Basic health, fitness and supplements product knowledge * Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,) *Skills:* * Essential: Good communication and interaction skills * Customer and service orientation * Selling skills * Merchandising skills * Desirable: * Basic computer literacy *Competencies:* Essential: * Relating and Networking * Persuading and Influencing * Delivering Results and Meeting Customer Expectations Desirable: * Following Instructions and Procedures * Presenting and Communicating Information * Achieving Personal Work Goals and Objectives *Experience:*Essential: * At least 1 year related experience * Selling skills; customer related training Desirable: * Experience working with sports nutrition and vitamin related products *Education:* * Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science) * Desirable: Sports / fitness / nutrition qualification *Experience:*Essential: * At least 1 year related experience * Selling skills; customer related training Desirable: * Experience working with sports nutrition and vitamin related products *Education:* * Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science) * Desirable: Sports / fitness / nutrition qualification