L1 IT Support Specialist

*Reference: PE009461-LM-1* *Description:* As an L1 IT Support Specialist, you'll be responsible for supporting the company's network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .   *Qualifications* * Bachelor’s degree in Computer Science, Information Technology or related field required * Minimum of 3 years of recent experience in a technical support role.   *Requirements* * Receive requests to assist users with IT hardware and software problems and setups * Prioritize the nature of the problem and schedule corrective action * Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem * Install new software systems * Provide infrastructure as necessary * Provide support to the team as required * Keep updated with new technology developments and trends * Update calls on service desk application to meet SLA times * Escalate faults to next tier support * IT asset tracking and documentation * Test patches and security updates (e.g. in partnerships with Central) * Provide basic network support * Assist with project tasks and rollouts * Train users on new technologies rolled out * Perform tasks as per security incident response plan * Perform after-hours standby support. * * *Monitor Printers* * Monitor printers and toner levels daily * Ensure printers are online and resolve issues within SLA * Escalate and handover faults IT Support Technicians * Follow-up on calls logged with service providers * Prioritize the nature of the problem and schedule corrective action * Ensure availability of printers to meet SLA * * *Daily Checks* * Inspect server rooms daily and report any issues * Inspect meeting rooms, test all equipment and resolve issues or report to the team * Complete daily checks on systems i.e., internet links, etc. * Resolve or escalate and report on issues * * *Description:* As an L1 IT Support Specialist, you'll be responsible for supporting the company's network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .   *Qualifications* * Bachelor’s degree in Computer Science, Information Technology or related field required * Minimum of 3 years of recent experience in a technical support role.   *Requirements* * Receive requests to assist users with IT hardware and software problems and setups * Prioritize the nature of the problem and schedule corrective action * Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem * Install new software systems * Provide infrastructure as necessary * Provide support to the team as required * Keep updated with new technology developments and trends * Update calls on service desk application to meet SLA times * Escalate faults to next tier support * IT as