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Contract Service Technician
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General Details
Description
Duties:
Provide technical support to customers, telephonic and on-site.
Keep up to date with Homag technology of installed base in South Africa.
Problem evaluation on specific applications where Homag equipment is used.
Attend to breakdowns or commissioning on-site as and when required.
Report to the client in writing and keep a proper record of repairs and returns.
Prepare and submit warranty claims.
Keep a record of all warranty claims.
Internal sales technical support.
Assist with quotes when required.
Ability to travel away from home, after hours and cross-border support.
Assist with spare stock control and warehousing.
Administration of the service centre.
Maintain ISO requirements.
Requirements:
Minimum Matric/Grade 12
Qualified Electrician or Technician with N3 or NDip in Electrical Engineering
Min. 3 years'' experience on control systems
Control systems electronics and/or pneumatics experience
Provide technical support to customers, telephonic and on-site.
Keep up to date with Homag technology of installed base in South Africa.
Problem evaluation on specific applications where Homag equipment is used.
Attend to breakdowns or commissioning on-site as and when required.
Report to the client in writing and keep a proper record of repairs and returns.
Prepare and submit warranty claims.
Keep a record of all warranty claims.
Internal sales technical support.
Assist with quotes when required.
Ability to travel away from home, after hours and cross-border support.
Assist with spare stock control and warehousing.
Administration of the service centre.
Maintain ISO requirements.
Requirements:
Minimum Matric/Grade 12
Qualified Electrician or Technician with N3 or NDip in Electrical Engineering
Min. 3 years'' experience on control systems
Control systems electronics and/or pneumatics experience
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Id Subtitle 1060333361
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Key Responsibilities
To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solutionProvide technical solutions in a professional manner and to agreed timeframesCreate and confidently deliver technical presentations internally and externallyDeliver training on solutions and provide product support to channel partners and internal stakeholdersCreate internal design configuration documentation including network diagrams with technical explanationsWork with the sales team to provide feedback on issues with current products and provide input around new productsBuilds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activitiesPerform technical development for bespoke solutions as part of a design and development frameworkAble to understand business drivers and risks involved to the customer and to the organizationSell technical solutions to the customer with professionalism and enthusiasmProvide accurate and timely management information, to include - activity reports, reviews, project forecasts, etc.To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to customersInterface with the implementation/project team, articulating customer requirement, to ensure smooth transition from Sale to DeliveryAbility to demonstrate organizations products and technologies effectively to audiences of varied technical knowledge
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The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems to its client. This is done by understanding, studying and analysing requirements for system changes and new systems altogether. The System Analyst draws up technical impact documents as well as writing technical documents that supports the developer to execute on the requirement.
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Database/Systems Specifications
Provide information and comments on suitability during approval process for system or database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved. Apply ITIL frameworks in systems design, maintenance & deployments.
Information Security
Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
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Analyse routine performance website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Operational Compliance
Identify, within the team, instances of non-compliance with the organisations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Ensure Service Level Agreements and Cont...
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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
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To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
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BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
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Looking for a High Level Support Engineer/ IT Support for the Midrand, Johannesburg and West Rand area !!!
Qualifications & Experience:
- At least 3 years’ experience in IT networks and servers.
- At least an MCP international qualification is a requirement. (MCSA is defiantly an added benefit)
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- Conduct yourself in a professional manner at all times.
- Must be able to handle yourself under pressure and keep calm in difficult situations with clients.
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Salary up to R20 000
Email CV to bernadette@prrrecruitment.co.za
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• Understand the development strategy for the vendor and implement in SBM sector
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• 2 to 3 years IT sales experience is essential, specifically on Enterprise solutions such as Servers, Storage, Cloud etc.
• Previous IT distribution experience will be an advantage
• Excellent knowledge of MS Office suite is essential
• Knowledge of CRM and ERP systems is preferred
• Knowledge of the process critical in sales e.g., RMA’s & deliveries
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge and technology-driven
• Customer focused
• Excellent time management
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