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Account Manager (Engineering)
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2 years ago2622 views
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General Details
Description
Job Description
The company employs 135 staff and is a medium sized fast growing company. This role requires a person with technical expertise in mechanical / electrical engineering with strong commercial acumen. The primary function of the Account Manager is to manage the relationship between the company & its clients.
Ensuring that the commitments contained in our contracts are delivered upon for the duration of the contract and expectations on both sides are fulfilled. In order to achieve this, the Account Manager is tasked with defining an individual approach for each of their clients enabling them to create strong and lasting relationships.
The Account Manager will be the lead point of contact for all key client matters, anticipate the client’s needs, working to ensure deadlines for the client are met, and help the client succeed. They will need to work closely with various internal business departments to maintain and further develop the relationships with their accounts. They represent the entire range of the company solutions. They lead the clients account planning cycle and ensure that the client’s needs and expectations are met.
KEY PERFORMANCE AREAS (including, but not limited to)
? relationship development between clients and us, especially with key customer stakeholders and sponsors
? key stakeholder meetings
? resolving key client requests, issues and complaints
? developing a complete understanding of key account needs and suggesting solutions
? managing communications between key clients and internal teams
? gather, report and communicate customers'' feedback on service, technology and project delivery
? strategic planning ? contract negotiation ? establishing and overseeing internal budgets
? collaborating with the sales team to maximise profit by up-selling or cross-selling ? measure, track and analyse key account metrics
? planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
? analysing client data ? expanding relationships and bringing in new clients ? collaborate with the Finance team
? collaborate with Operations and Engineering with regards: o all breakdowns o the maintenance and upkeep of all equipment on site o response times o proposals for new installations being reviewed and actioned as promptly as possible
? ensure CRM system complete with all relevant data to provide our ability to build strategies for clients quarterly business review with each client (in person)
? quarterly account plan internal presentation ? monthly touch point with each client (preferably face to face)
? greater than 80% contract extensions at greater than 80% revenue retention ? zero credit notes passed
? deliver savings reports monthly on time ? respond to Account Manager rela
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Id Subtitle 1065554504
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Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables. Remain deliverable focused with each unique project delivering a product service result. Make decisions regarding the project, in context of the project boundaries, within the overall envelope of approved time, cost and scope and is accountable for the results of the project. Ensure a clear understanding of the project goals and stakeholder expectations. Effectively negotiate and define scope of work with all stakeholders thereby ensuring effective delivery.
Project and Program Stakeholder Engagement
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Project and Program Resource Management
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Introduction
A company specializing in IT services based in Midrand is looking for a hands-on IT parts/IT Support related sales experienced Business Development Manager to join their company.
Duties & Responsibilities
Sells IT products and/or Infrastructure management services and develops new account relationshipsSolicits and maintains network of prospects.Initiates contact with prospective customers to sell targeted IT products and/or servicesWorks as a member of a sales team to sell assigned products or services to identified key accountsDemonstrates product knowledge including various solutions, markets and competitive intelligencePrepares and presents proposals to clients utilizing company resources and toolsNegotiates, structures and closes “deals” that meet customer expectations and Company’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertiseAssists in the development of sales plans and strategiesMeets sales goals and objectives.
Package & Remuneration
R 20,000 ZAR + Incentives
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The Account Manager is responsible for selling the business’s products and services to our existing client base. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager. The Account Manager has the responsibility of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their needs, and maintain a positive relationship between both parties for future business venture opportunities.
Minimum Qualification and Experience Requirements
Matric / Grade 12 / EquivalentMinimum 3 years Account Management experienceValid passportOwn reliable vehicle and valid driver’s licenseWilling to travelUnderstanding of Hospitality environment or experience in Information Technology Sector (IT) beneficialProficient in Microsoft product suite
Personal Attributes and Qualities
Highly motivated, self-disciplined and target driven with proven track record in sales.Excellent customer service.Excellent knowledge of MS Office.Ability to create and deliver presentations tailored to the audience needs.Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executives and C-Level.Experience delivering client-focused solutions to customer needs.Ability to manage multiple account management needs at a time, while maintaining sharp attention to detail.
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Tower Group has partnered with one of South Africas leading ICT distribution company. We are on the hunt for three experienced product managers to join their ever-expanding team.
Key responsibilities:
• Business Strategy Development and Execution
• Understand the development strategy for the vendor and implement in SBM sector
? Increase customer coverage/count for vendor and Pinnacle
? Increase vendor product coverage for vendor
? Increase geographic coverage for vendor
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter
• Present status of the development plan back to vendor
• Training and up-skilling of partners and Pinnacle
• Development partner to grow sales and presales resources of partner
• Training on vendor sales tools
• Training on vendor processes and systems
• Managing minimum certification level of partners
• Involving partners in vendor training and events
• Ensure operational excellence of vendor within the partner
• Orders are placed on vendor timeously
• Quotes are fast and accurate
• Credits are passed by vendor and to reseller/partner
• ETA and delivery information
• Escalation of partner operational issues at
What you will need:
• Matric with mathematics is essential
• Sales and Marketing qualification and/or relevant diploma is preferred
• 2 to 3 years IT sales experience is essential, specifically on Enterprise solutions such as Servers, Storage, Cloud etc.
• Previous IT distribution experience will be an advantage
• Excellent knowledge of MS Office suite is essential
• Knowledge of CRM and ERP systems is preferred
• Knowledge of the process critical in sales e.g., RMA’s & deliveries
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge and technology-driven
• Customer focused
• Excellent time management
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Providing best practice day-to-day manufacturing pharmaceutical services to manage workflow, production and document procedure compliance so as to ensure safe and efficacious medicines are manufactured.
Qualifications and Experience:
Pharm DegreeRegistered with South African Pharmacy CouncilPreferably 2-3 years’ experience in Pharmaceutical Production in a Manufacturing environmentcGMP skillsComputer Literacy – MS Office (proficient in Excel, Word and PowerPoint)
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Lead training on SOP, departmental inspection, and audits (both internal and external)Online and in line testing resulting in approval of batch documentation and Provisional releasesSubmission of full production manufacturing tickets and supporting documentation within 24 hours of batch completionsAbility to identify, execute and prioritize work tasks/projectsExcellent interpersonal, communication skills and collaborativeStrong problem solving and troubleshooting capabilitiesImprove production efficiency and reduce overtimeProper documentation of manufactured pharmaceutical productsPerform Line Openings and Closures in manufacturing linesPrepare weekly production scheduling of productAuditing batch documents for QA closure and releaseAssist in preparing Annual Product Quality ReviewsInitiate, investigate and close off CAPAs and Non-Conformances.Ensure regulatory compliance Safety, Health and Environmental Standards.Oversight on manufacturing process including in-process checksRegulatory and document complianceHandling of non-conforming production, both inbound, WIP and produced batchesAudits and continuous improvement capabilitiesDevelopment of team’s technical capabilitiesLead / champion change overs, line opening, line closing,Lead and be the chief accountable officer for GMP and micro compliance in the area on shift
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