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Settlements Officer

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6 months ago196 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Contract

Description

Receive and process EQD with manual intervention settlement instructions, monitor the settlement lifecycle, identify and escalate exceptions within specified deadlines.

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTkyMzI0ODk/c291cmNlPWd1bXRyZWU=&jid=1730473&xid=119232489

Id Subtitle 1241059580

Isilumko Staffing.

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SEB is looking for a Case Officer for a period of 12 months who will be in the Case Management Unit is to perform administration functions to facilitate the early resolution of member complaints filed by the OPFA. The incumbent will be responsible of managing all incoming complaints and queries, assess completeness of information on the complaint form, inform the complainants of their fund’s complaints management policy, escalate urgent complaints to line manager upon request, resolve administrative complaints directly with the complainant or make contact with third parties to obtain outstanding information. The Case Officer must also keep track of the turnaround time of all new complaints and queries received by the administrator. The Case Officer will also be required to maintain accurate records of all new complaints and generate statistical reports from the RESPOND system. The Case Officer will also perform other administrative functions in the department as required. Areas of Responsibilities Ensure that the information in the complaint form is accurate and complete.Identify the issues of complaint and facilitate early resolution.Escalate urgent complaints to the line manager for priority resolution.File responses in respect of administrative complaints with the OPFA.Obtain outstanding information from the member or employer in order to resolve or settle the complaint.Redirect invalid or out of jurisdiction complaints to the relevant parties or entities.Transfer complaints to internal parties for resolution and maintain records.Maintain and update filing systems, databases, and spreadsheets.Request confirmation of settlement from the parties if complaint is resolved.Maintain record of all files allocated by line manager.Maintain all correspondence relating to the complaint together including telephone calls, emails,etc.Record all closed files on the SEB respond system.Submit weekly and monthly reports in respective of allocated work to the line Manager. Key Competencies: Computer LiteracyListening skills (Verbal and written)Self-MotivatedPlanning & OrganisingResilienceAbility to analyse, interpret and solve problemsGood writing skills with the ability to express complex conceptsAbility to make investigative decisions in the resolution of complaints Qualifications & Experience: LLBPension Law Certificate (added advantage)3 years’ experience in the administrative function.Previous work experience in the Benefit Administrators/Legal sector (Added advantage)Good knowledge of Microsoft Outlook, Word and Excel.Excellent numerical skills with attention to detail and ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODM3MDg0Njk5P3NvdXJjZT1ndW10cmVl&jid=1491212&xid=2837084699

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Debt Collector - Permanent Position in Johannesbu

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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. Responsibilities: You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection Requirements: Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482

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