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Credit Manager
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General Details
Description
Our client, a Financial Services Provider based in Big Bay, Cape Town is seeking a Customer Relationship Manager (CRM) to join their amazing team.
The employee should meet the following minimum requirements:
- Tertiary Degree or Diploma with NQFL4
- Passed the RE 5 FAIS Exam in short term insurance.
- 3 years work experience as a Credit Manager, Credit Supervisor or Trade Credit Insurance Broker
- Proven customer interaction skills
- Exceptional queries resolution skills
- Advanced computer skills, especially in Excel
- Applicants will be required to attend client meetings and have their own reliable transport.
Duties:
- The CRM acts as a Credit Manager, or Trade Credit Insurance Specialist.
- In the offering of outsourced credit management solutions, the CRM oversees interactions with clients.
- Provides advice on the customer's credit management processes, which typically includes credit assessment, various risk transfer strategies, credit control and external collections associated with credit extension.
- The position is available immediately, but allowances will be made for applicants who require resignation periods.
- Initial training will be provided with particular focus on specific systems, as well as ongoing training relating to Credit Management and Customer Relationship Management.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTM3MTA1NzY/c291cmNlPWd1bXRyZWU=&jid=1745439&xid=913710576
Id Subtitle 1245051438
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Tower Group
Selling for 2+ years
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Responsible for the capture of orders, creating delivery notes, following up on outstanding delivery notes from projects and creating credit notes.
To manage the administration involved prior, during and after each micros project.
Responsible for sorting and filing all project documentation (sign off’s, timesheets, Delivery Notes…. etc.)
Keeping and managing all Customer’s project related files.
To ensure high quality work and customer service.
To uphold adapt it micros values and procedures.
To maintain customer success in all project administration.
Primary Responsibilities for the Role
Administration
Create jobs on Service Manager and produce delivery notes.Process credit notes and price adjustments after authorization from directors.Check and control all credit notes and keep them in sequenced numbers.Inform Project Managers of all credit notes that need to be signed and re-raised.If the customer AR number does not exist, follow up with the Account Manager to create and promote from CRM.Notify Account Manager of incomplete or wrong AR customer informationProvide sales / customers with copies of invoices upon invoicing (only on request)Invoice courier charges – get UTI info and courier control sheet for backupFile in sequential order and upload to Digital CabinetSolve queries regarding invoicingWeekly – update / correct the job codes and Account Managers on VM jobsPrepare pro forma invoices on requestUpdate the open job status reportLiaises with the account department to assist with the accurate invoicing of software, labor, travel and other charges.Arrange weekly project meetings with the sales department to discuss upcoming installations/projects.Maintain client folders.Maintain all client license & support agreements and ensure that signed copies are filed.To account for all dockets and documentation issued by Micros.File all Sign off, DN and project documentation on Digital CabinetEnsure that Project completed signoff documentation is returned by Installations team.Ensure that Technicians hand back completed Timesheets for each site.Follow-up with Technicians on all outstanding documents, databases, Server swop Forms, DN and TimesheetsReconcile installers’ time sheets with the original order and invoice.Make a new suspension file for each CustomerMake accommodation bookings as and when requested by PMs and send the invoice to Accounts for EFT paymentSchedule Staging TechnicianPrepare Monthly Invoicing Report Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, ...
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTU5ODI0MTE3P3NvdXJjZT1ndW10cmVl&jid=1682768&xid=2559824117
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
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https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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Our client is looking for a Financial & Payroll Administrator to join their team.
Duties & Responsibilities:• Daily maintenance of schedules (Credit note listing, Delivery Note Schedules, Foreign Creditors, etc)• Customer account creation on Syspro and maintenance of customer accounts• Performing credit checks on new customer accounts• Customer Invoicing• Assisting with processing of Cashbooks• Sending out monthly statements to customers• Assisting with capturing payments on banking system• Circulating open sales report to sales team• Credit card processing and reconciliations• Data capturing and processing of weekly and monthly payrolls• Completion of pension fund report by the 7th of new month• Monthly completion of EMP 201 (PAYE, SDL, UIF & ETI)• Managing of monthly payroll reports• Processing of payroll according to internal policies, procedures, and work instructions• Performing proper calculation of taxes, deductions, and associated SARS submissions• Participating in year-end process including year-end adjustments, year-end tax statements and review of year-end tax filing information• Attending to payroll queries received from employees• Maintaining accurate record keeping• General admin assistance to the finance team• Assisting with year end and periodic audits• Adhoc duties and miscellaneous duties as prescribed by Management
Key Skills• Exceptional organisational skills and a high attention to detail• Deadline driven and ability to perform under pressure whilst maintaining high energy and concentration levels• Ability to work independently without supervision, on own initiative; be proactive and have a self-driven work ethic• Good prioritizing skills, time-management skills and systematic way of working• Must be computer literate in MS Office; Excel, Word, and Outlook (Intermediate Excel skills, Pivot tables and V-Look Ups)• Excellent interpersonal and communication skills• Excellent professional written & verbal communication skills in English• A high level of accuracy and numerical skills• Must be able to work in a team, but should be able to drive progress as an individual• Reliable and trustworthy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzQ2MTU1MDc4P3NvdXJjZT1ndW10cmVl&jid=375396&xid=1746155078
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JOB PURPOSE
To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.
New Business
To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders
Turnover
Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting
Collateral
Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously
Financial
Review all invoicesReview all monthly reconciliations
Reporting
Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library
Projects
Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d...
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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