Engineering Service Technician - Pumps and Valves

My client, a leading manufacturer of pumps and valves, is looking for an Engineering Service Technician to join their team in *Jetpark, Gauteng. * The purpose of role is to ensure the efficient and effective engineering support to various departments, support the Service team to meet deadlines, business objectives and the customers’ needs in relation to products and service in accordance with company policies and procedures, Health & Safety, and Quality requirements. Provide excellent customer service, product knowledge and technical expertise to all internal and external customers and employees.  Ability to quickly identify and escalate significant technical issues and develop positive solutions to complex challenges.  Ensure goods received advice notifications are processed in an accurate and timely manner, together with providing quality customer liaising and query handling, in accordance with company procedures *Duties will include, but are not limited to, the following:* * Create job packs consisting of parts list, assembly drawings, condition reporting and all other necessary document required to repair the equipment.  * Provide technical assistance to all internal and external customers and assist with assessment of the equipment in the workshop as and when required. * Engineer and modify bills of material according to data sheet/ order * Evaluate materials and purchase items for pump projects * Liaise with the drawing office * Supply data to draughtsman and ensure drawings are in accordance with the data sheet specifications, expedite drawings from draughtsman * Handle internal queries from Sales, Purchasing and Production departments * Ensure the efficient and effective engineering of all non – standard bills of materials and their associated functions * Complete customer project documentation * Handling all queries from customers/suppliers * Plan and schedule project work * Update inventories accordingly * Create and update Material Master Numbers * Create and update QCP’s for Engineered pumps * Create and update evaluation reports * Archiving and maintaining of data books, drawings, job packs, bill of materials and QCP’s * Comply with and enforce all KSB policies and procedures * Assist fellow employees with daily functions as and when required * Carry out all other reasonable tasks that may be delegated from time to time *REQUIREMENTS:* * Minimum* *National Diploma Mechanical Engineering * Mechanical experience on plant and pump set package engineering * 5 years’ experience in pump, motors, mechanical seals, drawings, planning, pump selection, design, installation and maintenance      * Experience on Multistage, boiler feed and boiler circulating pumps would be an advantageous * Computer literate. * SAP experience * Solid Edge or similar 3D Cad / Mechanical Design – Advantageous * Experience on FEA (Finite Element Analysis) / CFD (Computational Fluid Dynamics) - Adv