Business Representative

Education and Minimum Requirements:
Matric / Grade 12.
3 year degree/diploma in Management / Marketing.
Valid drivers license.
Competencies:
2-3 years experience in a service/relationship management role.
Considerable Sales experience
Responsibilities:
Achievement of Sales Budget (Revenue, Margin, Units)
Support the implementation of the Xpress Stores strategy.
Canvassing and opening of new customer accounts based on their viability as future customers.
Assist with the credit application process.
Provide the customer with stands, P.O.S. material, claims and rotation procedure training.
Assist with consignment stock process when required.
Update customer database by providing new information regarding new customers and/or updating existing information.
Monthly SBO meeting with Regional Manager to feedback status of new business.
Monitor monthly sales per customer using the Sales Management process.
Buying patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers.
The setting up model stocks per customer i.e. unit mix required and sold.
Stock rotation in line with consignment stock/model stock levels.
The need for scrap recovery.
Customer satisfaction levels through joint visitations with Regional Manager.
Appropriate support in master and dynamic route planning in collaboration with warehouse staff and Value logistics.
Selling of concepts and ideas to customer such as the Xpress Strategy, routing schedule etc.
Appropriate links between internal and external customers eg. Debtors, customer integration center, warehousing and the customer).
A set daily calling cycle.
Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (marketing strategy).
Provide input into the sales budgeting process on an annual basis.
Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
Manage and monitor gross profit on a daily basis and implement action plan if necessary.
Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
Build customer relations by planning, controlling and updating delivery schedules, pricing, customer model stocks.
Ascertain whether correct pricing structures are in place at all times.
Host regular trade evenings and suitable entertainment in order to promote the product and grow/develop customer relations.
Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
Respond timeously to all queries raised by customers.
Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to every