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Digital Technical Support and Field Sales Trainer

12 days ago68 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software
  • Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers
  • Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications
  • Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training
  • Product Expertise: Stay up-to-date on Straumann Groups product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations
  • Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions
  • Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction
Qualifications:
Education:
  • A+ or N+ certification (or equivalent IT qualification).
Experience:
  • 24 years of experience in IT support or a related technical role.
  • Basic knowledge of IT infrastructure, including hardware, software, and networking.
  • Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage
Skills:
  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences
  • Organizational and time-management skills
Other:
  • Fluency in English (additional languages are a plus)
  • Willingness to travel regionally for customer support and training
  • Proactive, adaptable, and eager to learn

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Executive Placements
Selling for 1 year
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