Junior Business Analyst Secunda

Job Summary:
We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga. The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry.


Key Responsibilities:

First Line Customer Network Fault finding:
· Site Setup and Maintenance, ensure connectivity to site
· Liaise with mine personnel to ensure system requirements are met
· Configure systems
· Basic network fault finding and reporting and escalation (Mine)

First Line OEM Fault finding:
· Front line support for systems:
· The products and services, including Hardware and Software
Wi-Fi,
Database & Software
· Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako; H&G

Client Relationship Liaison:
· Work in a team or independently to provide first line support or escalate a query when the account manager is not available.
· Update and maintain information regarding line manager structure specific to the site/s, including managers, finance, engineers
· Ensure the reports distribution list is maintained on site
· Attend meetings and assist with basic answers in terms of the systems data and information
· The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI.

Using KPI Background knowledge and knowledge of the products and reports:
· Ensure timeous report delivery & ensure data flows are maintained
· Check on data exports with raw data files
· Generate and compile weekly reports where required
· Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot.

Maintain Database where applicable:
· Utilise site operational manuals where possible or required
· Complete data analysis
· Perform calibration according to correct procedures
· Report back to ICT Head Office on:
Completion of regular site backups
Performance of database maintenance & clean ups to ensure the