Onsite Support Engineer - Cape Town

As an IT Onsite Support Technician, you are responsible to provide onsite/remote assistance as well as attend to dispatch enquiries when required by a client in the Johannesburg area. You will act as the primary onsite liaison between the company and the client. You will be required to attend to the day-to-day general IT support queries within reason. You will also be responsible to maintain SLAs and being Numata's primary contact and representation onsite. * Act as a brand ambassador for Numata. * Provide remote and on-site 1st line support to our clients. * Act as the primary onsite liaison between the company and the customer. * Providing exceptional service to internal and external customers. * To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified. * To take ownership of routine checks and maintenance on client networks and the IT environment. * To keep abreast of modern technologies. * Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely. * Thoroughly and timely document incidents and resolutions in the company PSA, following standard operational procedures. * Assist with project-based work when required. * Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects. * Provide guidance and training to customer personnel, empowering the users. * Perform a variety of maintenance, evaluation, installation, and training tasks to ensure the core IT Infrastructure performance meets client and user requirements. * Provide support to clients on all supported applications. * Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader. * Supervise all 3rd party product installations and the related repair and maintenance activities when required on site. * Responsible for the installation, layout, and maintenance of all network components. * Prioritize incidents and the capturing of time entries, working independently. * Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. * Knowledge of a range of computer networking systems and languages * Knowledge of computing and network hardware and peripheral equipment. Ability to communicate technical information to non-technical personnel. Ability to install, configure, and maintain personal computers, networks, and related hardware and software. Knowledge of federal copyright laws as they pertain to the use of computer software. Knowledge of computer and/or network security systems, applications, procedures, and techniques. Ability to identify and resolve computer system malfunctions and operational problems. Skill in organizing resources and establishing priorities. Ability to provid