Head of Engineering- IT at WebHelp UK

In a fast-paced, ever-changing world, it is important to stay ahead of technology trends. Webhelp is looking for Head of Engineering to lead our Claremont Centre of Expertise team in technology engineering and take accountability for developing world-class technology solutions using modern design principles and patterns. The technology function will operate at a large scale ensuring that automation is engineered into everything we do, including the development and operation of Infrastructure, Network, and Unified Communication solutions. If you have experience with technologies and hardware and flourish in a high-pressure environment, then apply today for the opportunity to develop the large-scale operational capability into a world-class function that will be future ready and allow us to meet our ambitious growth plans. *What you will be doing* - Prioritising the allocation of resources to projects to best meet business objectives - Leading the development of the next generation of talent, by mentoring and supporting junior staff, setting their goals and managing their progress - Managing operational engineering best practice and processes which will include considering a range of different tools and approaches - Taking ideas from stakeholders and investigating ways to implement them on a technical level - Working with your Head of Operations across the UK region to ensure that all KPIs are met - Developing efficiency and automation into all operational processes *What you will need* - Technical degree such as Maths, Physics, Computer Science or Engineering - Minimum of 10 years' experience working with technology engineering, data and MI - Proven experience in leading and growing data engineering teams in the areas of Data Centres (Cloud & On-premise), Hyper-Converged Infrastructure, Network, Server and Desktop, and Unified Communications - Inspirational and supportive leadership skills - Excellent verbal and written communication skills - Ability to communicate the company and department vision and to unpack the strategy so that the community/teams have clarity of purpose - Expert understanding of what motivates teams and engineers - Good coaching, objectives setting and feedback skills - Effective time management skills and meeting skills - Proven experience with operating within and ITIL framework We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers. *Desired Skills: * * Management * ITIL Framework * Technology Engineering *About The Employer: * Webhelp