Technical Assistant

About the role
The IT professional will work closely with management to implement new systems, troubleshoot issues, and maintain data security and compliance with healthcare
regulations.

Responsibilities

• Maintain, monitor, and troubleshoot clinic IT systems, including computers, networks, and software.
• Provide technical support to staff for hardware, software, and digital systems issues.
• Manage and update the clinics website, email systems, and online booking platforms.
• Ensure data security, backup procedures, and compliance with healthcare regulations (e.g., patient data protection).
• Assist in implementing new technologies and digital tools to improve clinic operations.
• Collaborate with management to identify IT needs and recommend solutions.
• Maintain inventory of software licenses.
• Train staff on new systems, software, or cybersecurity protocols.
• Monitor and respond to technical issues promptly to minimize disruption.
• Stay updated with IT and healthcare technology trends to ensure clinic systems remain efficient and secure.

Minimum Requirements

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or technical roles, preferably in healthcare or medical environments.
• Strong knowledge of computer hardware, software, networks, and cybersecurity.
• Proficiency in office software, email systems, cloud platforms, and digital tools.
• Ability to troubleshoot technical issues quickly and effectively.
• Excellent communication and interpersonal skills for staff support.
• Knowledge of healthcare data protection regulations is an advantage.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple technical tasks simultaneously.

Working Conditions

• Office-based within the clinic environment with occasional remote support duties.
• Standard working hours (Monday to Friday) with flexibility for emergency IT issues.
• Fast-paced medical aesthetics environment requiring quick response to technical problems.
• Frequent interaction with clinical and administrative staff.
• Use of computers, servers, networks, and IT equipment daily.
• Responsibility for maintaining secure and compliant data systems.
• Occasional involvement in IT projects, system upgrades, or training sessions.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.