SERVICE ADVISOR

MAIN PURPOSE OF JOB:

• To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customers needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the After Service Manager and Service Manager.
• Relationships with company staff.

MAIN JOB FUNCTIONS:

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer daily.
• Keep customers up to date about information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned daily.
• Make out job cards, accurately and timeously and put job cards through for costing daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.

Experience

• 2 Years Experience as a Service advisor in the Motor Industry.
• Computer literate.