Sales Representative

KEY PERFORMANCE AREAS

Business Development

• Maintain the companys brand reputation and ethos in a professional manner at all times.
• Conduct an average of ten client calls per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.
• Complete a client call planner and ensure it is repeated on a four-to-six-week cycle.
• Monitor sales performance and gross profit activities.
• Present and sell company products and services to existing and potential clients.
• Follow up on new leads and referrals generated through field activities.
• Provide product demonstrations to both new and existing clients.
• Identify and develop new business opportunities within existing accounts (upselling).
• Achieve agreed-upon sales targets.

Customer Relationship Management

• Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure that staff training is conducted for all clients, and that all related administrative tasks are completed (e.g. training registers, training certificates).
• Build and maintain relationships with all key client stakeholders (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt and professional service and assistance at all times.
• Assist with customer deliveries when required due to unforeseen circumstances.
• Advise customers on the most suitable products and their efficient use.
• Manage account services through quality checks and ongoing follow-ups.
• Perform technical installations, repairs and maintenance of equipment when required.
• Apply the companys consultative sales approach by using hands-on service to enhance overall customer value.
• Provide after-hours emergency service to customers when required.
• Strengthen customer relationships through innovative products, demonstrations, regular service and ongoing training.
• Gain a thorough understanding of customer operations and develop tailored solutions as a specialist in advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information regarding competitor products, special account developments, and other relevant market intelligence to the Sales Manager.
• Assist in providing the Sales Manager with relevant service report data.
• Submit a weekly sales and technical report to the Sales Manager.
• Comply with Company Data and Communication Policies.
• Use prescribed templates where applicable.
• Meet all set and required deadlines.

Administration Services

• Support the Debtors Department by following up on outstanding p
  
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