PARTS SALES REPRESENTATIVE

MAIN PURPOSE OF JOB:

• External Customers.
• Adhere to targets set out with Line Manager.
• To ensure a profitable parts department through the availability and delivery of correct parts.
• The outcome is profitable sales to parts and accessories customers and will be considered successful under the following circumstances:
• All OEM all orders require full deposit.
• Follow up on existing customers, twice a week, Line Manager, purchased stock not sold.
• Give sound advice on product knowledge.
• Understand and meet/exceed client requirements/expectations timeously.
• Accurate and timeous supply of parts.
• Priority requirements attended to first.
• Build relationships through positive communication and feedback.
• Experience in sales preferred
• Great customer service skills
• Strong verbal communication skills required
• Three to five years of experience in customer service
• Visits assigned customers.
• Planning sales strategies.
• Plan and forecast sales goals.
• Ability to work independently.

MAIN JOB FUNCTIONS:

• Understand and meet client needs and requirements, timeously and supply correct parts.
• Check stock availability and provide feedback within an hour.
• Locate parts required and deliver timeously and identify parts not in stock and commission sales.
• Do quotations timeously and accurately and follow-up on lost quotes.
• Order Parts, with the authority of the Parts Manager.
• Resolve customer queries.
• Meet and exceed agreed targets.
• Follow up on clients and back orders.
• Friendly, polite, and courteous towards all customers.

• Develop yourself to provide customer satisfaction, gain product knowledge, improve skills and attitude, set a good example for fellow employees.
• Cross departmental disciplines.
• • Requirements
  • Matric or equivalent
  • Valid Drivers license
  • At least 5 years of experience in the Parts industry