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Junior Service Advisor - Automotive Dealership - B
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4 days ago22 views
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General Details
Description
Duties include
- Offer value-added sales to boost revenue and hit sales target
- Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day.
- Ensure warranty work complies with manufacturer policies.
- Stick to dealership procedures and franchise standards.
- Confirm payment methods and secure approvals before work begins.
- Keep Work in Progress (WIP) under 30 days and monitor outstanding cash sales.
- Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps.
- Accurately cost job cards while fostering professional relationships with workshop staff.
- Handle dealer breakdowns promptly and ensure MB Uptime metrics are met.
- Greet customers promptly and courteously.
- Listen to customer concerns and provide accurate information regarding service needs.
- Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
- Schedule service appointments and manage the service calendar to maximize efficiency.
- Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
- Coordinate with the workshop team to ensure timely and accurate completion of work.
- Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
- Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
- Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
- Promote service packages, warranties, and parts to customers.
- Maintain accurate records of all service transactions and customer interactions.
- Ensure Accurate Warranty and Motor Plan capturing on DMS
- Process payments and ensure all financial documentation is completed accurately.
- Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Proficiency with dealership management software.
- Good technical knowledge of vehicle systems and repairs.
- Customer-focused with a passion for delivering exceptional service.
- Problem-solving skills and the ability to think on your feet.
- High level of integrity and professionalism.
- https://www.jobplacements.com/Jobs/J/Junior-Service-Advisor-Automotive-Dealership-Boksb-1243476-Job-Search-12-01-2025-04-06-16-AM.asp?sid=gumtree
Id Subtitle 1343470607
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Job Placements
Selling for 10+ months
Total Ads3.73K
Active Ads3.73K
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