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IT Helpdesk Technician
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9 hours ago12 views
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General Details
Description
Location: Cyrildene, Bedfordview
Requirements:
Requirements:
- Matric
- Relevant certificates/qualifications
- 3+ years of experience as a Helpdesk Technician
- Telephonic and Remote Helpdesk support (Hardware and software)
- Must be tech-savvy
- VFP: New Product Faults Located, Reported, and Fully Corrected.
- Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Logging and Closing Calls
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
- Locate, Test, and Report Bugs
- Write up Troubleshooting methods and recommendations
- Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
- In
https://www.jobplacements.com/Jobs/I/IT-Helpdesk-Technician-1268822-Job-Search-03-05-2026-04-23-03-AM.asp?sid=gumtree
Id Subtitle 1351421748
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Job Placements
Selling for 1 year
Total Ads4.65K
Active Ads4.65K
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