General Administrator

1. Position Purpose

The General Administrator Sales & Marketing provides centralised administrative, coordination, and reporting support to the Sales and Marketing Department. The role focuses on enabling execution, control, and visibility across dealer operations, channel reporting, key accounts, and departmental administration.
The role exists to:

• Ensure accurate record keeping, tracking, and follow-up of critical commercial documentation.
• Support channel performance reporting and base analysis through data collation and preparation.
• Provide administrative continuity and support to senior management, particularly during periods of travel or increased workload.

This role does not include commercial decision-making authority and does not manage dealer or customer relationships.

2. Key Responsibilities

2.1 HQ Demonstrator and Relief Units Administration

• Maintain accurate records and tracking of all HQ demonstrator and relief units.
• Manage and monitor all related documentation, including allocations, movements, and returns.
• Follow up with internal departments and dealers to resolve outstanding paperwork.
• Ensure registers remain accurate and up to date at all times.

2.2 Dealer Agreements & Documentation Control

• Maintain centralised records of dealer agreements and related contractual or compliance documentation.
• Track expiry dates, missing documentation, and outstanding submissions.
• Proactively follow up with dealers and internal stakeholders on documentation gaps.
• Ensure proper document version control and accessibility for audits or management review.

2.3 Channel Reporting & Base Analysis Support

• Collate sales, performance, and operational data from internal and external sources.
• Assist with channel reporting through data preparation and consolidation.
• Prepare and maintain dealer performance packs for management and dealer review.
• Maintain accurate dealer master data, including:
  
  • Dealer contact information
  • Territory and channel assignments
  • Compliance and documentation status

2.4 Key Account Administration Support

• Maintain the Key Account master list, including:
  
  • Customer details
  • Segmentation status
  • Assigned account owners
• Ensure records remain accurate and aligned with approved account structures.
• Support reporting and review processes through data preparation and documentation tracking.

2.5 Ad Hoc Projects & Information Support

• Provide administrative support on departmental projects as required.
• Assist with travel-related administration, including tracking documentati
  
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