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Automotive Service Advisor - Fourways
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1 day ago840 views
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General Details
Description
Duties include
Customer Interaction & Care
Apply directly now Send your CV to
Customer Interaction & Care
- Be the first point of contact greet customers professionally and identify service needs
- Clearly explain vehicle issues and service requirements in simple, customer-friendly language
- Provide accurate service estimates and obtain approvals
- Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
- Conduct post-service follow-ups to ensure satisfaction and address concerns
- Manage service appointments to optimise workshop efficiency
- Work closely with technicians to ensure timely and quality repairs
- Confirm parts availability prior to job start to avoid delays
- Assist in prioritising workloads and scheduling urgent or breakdown jobs
- Open and manage service orders, job cards, invoicing, and payment processing
- Maintain accurate customer records, warranty details, and service history
- Ensure full documentation for every job, including approvals and technician notes
- Conduct quality checks and ensure work meets brand standards
- Drive outstanding customer experience and loyalty
- Handle complaints professionally and escalate if required
- Stay updated on services, specials, and vehicle systems
- Promote recommended maintenance and value-add services
- Collaborate closely with workshop and parts teams
- Assist with daily/weekly reporting on service performance and customer satisfaction
- Minimum 3 years Service Advisor experience in an Automotive environment
- Computer Literate (MS Office Suite)
- Excellent Customer Service
- Completed Certificated Service Advisor training Advantageous
- Previous experience as an automotive technician Advantageous
- CRM knowledge
- Kerridge, Evolve, Drive System knowledge AutoManage (Either)
- Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
- Strong knowledge of warranty policies and an eye for upselling opportunities.
- Own transport with valid driver's license and clean driving record.
- Clear Criminal record
Apply directly now Send your CV to
https://www.jobplacements.com/Jobs/A/Automotive-Service-Advisor-Fourways-1235002-Job-Search-10-30-2025-10-06-05-AM.asp?sid=gumtree
Id Subtitle 1344954471
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https://www.executiveplacements.com/Jobs/S/Service-Sales-Manager-1246001-Job-Search-12-10-2025-04-26-53-AM.asp?sid=gumtree
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