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Service Advisor
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3 days ago35 views
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General Details
Description
Key Responsibilities:
- Greet customers in a friendly and professional manner and identify their service needs.
- Open and manage job cards accurately, recording customer information, vehicle details, and repair requirements.
- Communicate clearly with technicians to ensure accurate diagnostics and repair instructions.
- Provide detailed cost estimates and obtain necessary customer authorisations.
- Update customers on job progress, additional work required, and estimated completion times.
- Conduct vehicle handovers, ensuring work has been completed to standard and explaining invoices or repairs as needed.
- Manage warranty claims and ensure compliance with OEM (Original Equipment Manufacturer) policies and procedures.
- Maintain a strong understanding of dealership products, promotions, and service plans.
- Ensure CSI (Customer Satisfaction Index) targets are consistently achieved or exceeded.
- Follow up with customers post-service to ensure satisfaction and build long-term relationships.
- Maintain an organised and professional reception area and adhere to dealership service processes.
- Matric / Grade 12.
- Relevant automotive industry experience (minimum 35 years as a Service Advisor within a franchise dealership).
- Working knowledge of Kerridge, Automate, or similar dealer management systems.
- Strong technical understanding of vehicles and service processes.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work under pressure in a fast-paced environment.
- Valid drivers licence.
- Customer-centric attitude with strong problem-solving abilities.
- Attention to detail and high level of accuracy.
- Professional appearance and behaviour.
- Team-oriented with a proactive approach.
- Time management and multitasking skills.
https://www.jobplacements.com/Jobs/S/Service-Advisor-1248799-Job-Search-01-06-2026-10-21-21-AM.asp?sid=gumtree
Id Subtitle 1346139667
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Job Placements
Selling for 12+ months
Total Ads2.56K
Active Ads2.56K
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2.56KTotal Ads
17.75MTotal Views
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