Field Technician

Job functions:

• Service and maintain a fleet of machines in the field alongside a technical team.
• Attending to field service calls and roles on a daily basis.
• Maintain and clean machines ensuring optimal performance.
• Perform regular Preventative Maintenance tasks on devices.
• Attending to device maintenance tasks ensuring devices are well maintained and performing optimally in his area.
• Deliver consumable products to clients.
• Dress professionally and neat to maintain a professional company image.
• Maintain good customer relations and customer satisfaction at all times.
• Follow instruction from their service controller directing them on service calls.
• Follow instruction from team leader and technical manager to maintain field devices.
• Maintain good communication with service controllers, team leaders and management.
• Be willing to work overtime when required to complete field calls timeously.
• Attend training to educate and upskill on all product knowledge.
• Complete online product training and courses as per the team leaders and technical manager.
• Complete the required technical certifications required to perform the job.
• Ensuring the required tools to perform their job are kept neat and tidy and in a good condition.
• Ensure the company property and vehicles are kept neat, tidy and clean at all times.
• Ensuring the required technical manuals and service bulletins are kept to perform their jobs optimally.
• Ensuring the required boot stock levels to perform their jobs efficiently and optimally.
• Maintain boot stock and ensure stock is held at optimal levels of stock.
• Be willing to assist in all areas of the business operations.