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Junior ISP Helpdesk Technician -Durbanville
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1 day ago23 views
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General Details
Location:
Description
Location: Cape Town Durbanville
Employment Type: Full-time
Salary: Starting from R8,000 per month
Job Description:
We are looking for a motivated Junior ISP Helpdesk Technician to join our team. The ideal candidate will provide Tier 1 support to clients, assist with troubleshooting, and ensure excellent customer service.
Key Responsibilities:
- Provide first-line (Tier 1) technical support to clients via phone,whatsapp and email
- Log, manage, and follow up on support tickets
- Troubleshoot basic network, fibre, and wireless issues
- Escalate complex issues to senior technicians when required
- Maintain clear and professional communication with clients
- Prepare installation equipment (routers, dishes, and related hardware) for the installers team
- Assist with general network support tasks when needed
Minimum Requirements:
- Valid driver’s license (essential)
- Minimum 1 year experience in ISP or networking environment
- Basic understanding of fibre and wireless networking
Advantageous Skills:
- Experience with MikroTik equipment
- Experience with Ubiquiti devices
- Familiarity with ISP systems and ticketing platforms
Key Attributes:
- Strong problem-solving skills
- Good communication and customer service skills
- Ability to work under pressure
- Willingness to learn and grow within the company
What We Offer:
- Opportunity to grow within a fast-paced ISP environment
- Hands-on experience with real-world networking infrastructure
- Supportive team environment
Id Subtitle 1354946487
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Durbanville Support
Selling for 5+ years
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