Junior ISP Helpdesk Technician -Durbanville

Location: Cape Town Durbanville
Employment Type: Full-time

Salary: Starting from R8,000 per month

Job Description:
We are looking for a motivated Junior ISP Helpdesk Technician to join our team. The ideal candidate will provide Tier 1 support to clients, assist with troubleshooting, and ensure excellent customer service.

Key Responsibilities:

• Provide first-line (Tier 1) technical support to clients via phone,whatsapp and email
• Log, manage, and follow up on support tickets
• Troubleshoot basic network, fibre, and wireless issues
• Escalate complex issues to senior technicians when required
• Maintain clear and professional communication with clients
• Prepare installation equipment (routers, dishes, and related hardware) for the installers team
• Assist with general network support tasks when needed

Minimum Requirements:

• Valid driver’s license (essential)
• Minimum 1 year experience in ISP or networking environment
• Basic understanding of fibre and wireless networking

Advantageous Skills:

• Experience with MikroTik equipment
• Experience with Ubiquiti devices
• Familiarity with ISP systems and ticketing platforms

Key Attributes:

• Strong problem-solving skills
• Good communication and customer service skills
• Ability to work under pressure
• Willingness to learn and grow within the company

What We Offer:

• Opportunity to grow within a fast-paced ISP environment
• Hands-on experience with real-world networking infrastructure
• Supportive team environment