Customer Service Advisor

About The Role

Customer Service Experts - we’re looking for you!

• Customer Service Advisor
• Great basic salary and excellent benefits
• Great hours Monday to Friday, no evening or weekend work
• Full Time, permanent position

Based in or around Sandton? Enjoy helping customers? Looking for a career rather than a job?

If you answered “Yes” to the above, this is the role for you. We are looking for the right person to join us as a Customer Service Advisor at our Sandton Operations Centre. Let us tell you why you will love it here…

So why us? As well as being a great place to work, it’s a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.

Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for!

Role Overview:

To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.

Your role as a Customer Service Advisor:

• To be a strong contributor to the overall success of the business.
• Ensure that all you deliver has the customer at the heart of any interactions.
• Always remain patient and attentive, communicating clearly and positively.
• To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.
• Setting up customer contracts on the system with correct pricing.
• Support Account Managers with customer queries.
• Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.
• A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service.
• Focus on the root cause of problems to identify ways of solving them effectively and preventing further problems occurring.
• IT Literate

In return for your commitment and expertise at Mayflower:

• A good basic salary
• No weekend or evening working – great hours Monday to Friday (40 hours a week)
• You’ll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.
• Training opportunities to expand your skills.
• 25 days holiday plus public holidays.
• Free Parking onsite so no parking costs
• Other benefits such as improved parental leave, pension scheme, life assurance and more…

So, if you have excellent experience on a contact centre or helping customers on the phone while updating details on a computer, we want to speak with you!

Send CV to: customerservice@ncvision.co.za