Service Controller

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General Details
Advertised By:Private
Company Name:Copytype Cape
Job Type:Full-Time
Description

Looking for a young dynamic person as a service controller with at least 1 year experience fluently in English & Afrikaans to log and manage calls for service requests and consumable orders and record per CRM and accounting system and resides in the Northern Suburbs.



Requirements

• Professional etiquette
• Strong work ethic
• Time management and sense of urgency
• Knowledge of service delivery and service support
• Excellent verbal and written communication in both English and Afrikaans
• A clear speaking voice and excellent telephone manner is essential
• Ability to work in a team environment
• Displays Ownership
• The candidate must be computer literate and proficient in Microsoft Office package
• Be admin orientated and have neat handwriting
• A professional manner and excellent customer care skills
• A professional dress code and manner

 Roles and Responsibilities
• Answer incoming calls to the service desk
• Manage the service and consumable mailbox
• Log incoming calls and emails for service requests and consumable orders on CRM and Omnix
• Ensure that calls are accurately logged and updated on the call logging system
• Ability to understand and escalate basic troubleshooting for calls logged to the relevant senior technician
• Assign calls to service engineers and follow up ensuring that the call is managed until closure
• Provide accurate quotations to clients for service requests, parts and consumable orders
• Ensure that service, parts and consumable orders are accurately logged, billed and closed on the call logging system
• Monitor toner yield on consumable orders and escalate to technical manager if necessary
• Follow up on all calls and orders logged and provide timely and professional feedback to clients
• Communicate effectively with internal departments and adhere to operational requirements
•Perform general admin and ad-hoc duties as and when required


Please send your CV and salary expectation if you met the requirements above.



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Copytype CapeMember since 2016
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