Customer Success Manager (Google Ads - eCom)

Client Success & Account Lead (Remote)

We’re hiring a Client Success & Account Lead to own a portfolio of eCommerce clients. You’ll be the main contact for clients and the internal lead working with our Google Ads Strategists and Media Buyers. Your goal: strong performance, clear communication, and smooth delivery. If you enjoy Google Ads, client calls, and driving ROAS/MER/revenue, this role is for you.

Client Communication – Lead client calls, Loom updates, and strategy discussions. Translate performance into simple insights and manage expectations.

Performance Management – Work with Strategists/Buyers to align campaigns with goals. Review results, push for optimisations/tests, and spot issues early (tracking, feeds, performance drops).

Strategy & Planning – Support monthly/quarterly plans: budgets, scaling, testing roadmaps. Understand client margins, LTV, seasonality, and offers. Suggest ideas across funnels, creatives, landing pages, and new channels.

Reporting – Deliver weekly/monthly reports and Loom reviews focused on insights and next steps. Use tools like GA4, Looker, and Google Ads UI.

Retention & Growth – Monitor satisfaction, prevent churn, and identify growth opportunities (higher budgets, new markets, YouTube, additional services).

Internal Coordination – Align internal teams via ClickUp/Slack. Keep tasks, priorities, and timelines clear.

• 3+ years managing Google Ads for eCommerce (agency preferred).
• Experience handling multiple accounts.
• Strong understanding of Search, Shopping, Pmax, remarketing (YouTube is a plus).
• Knowledge of key eCom metrics: ROAS, MER, CAC, LTV, AOV, CVR.
• Confident in client communication and leading calls.
• Strong analytical and organisational skills.
• Proactive, solution-oriented, and calm under pressure.
• Bonus: experience with GMC, GTM, GA4, feeds.

Please share:
• Who you are + your eCom/Google Ads background
• Number and types of accounts you’ve managed
• A performance example you improved (before → actions → results)
• How you handle difficult conversations or performance dips
• Tools you use (Slack, ClickUp, Loom, GA4, Looker, Sheets)
• How you collaborate with Media Buyers/Strategists
• Why you’re a great fit for this role

Submit your CV/LinkedIn, video intro, and optional case studies via:
https://forms.clickup.com/9002237926/f/8c96fz6-31855/JFBH3Z40Q2ETDKSGDM