Service Coordinator

The Service Coordinator is responsible for managing and coordinating service-related activities to ensure efficient operations and high levels of customer satisfaction. This role involves scheduling, communication with clients and technicians, and ensuring all service processes are completed accurately and on time.

Key Responsibilities

• Coordinate and schedule service jobs, technicians, and resources
• Act as the main point of contact between clients and the service team
• Log service calls and ensure accurate job allocation
• Monitor job progress and ensure timely completion
• Handle customer queries, complaints, and follow-ups professionally
• Prepare and maintain service-related documentation and reports
• Ensure all job cards, invoices, and service records are completed accurately
• Liaise with internal departments to ensure seamless service delivery
• Maintain and update customer databases and service systems
• Ensure adherence to company procedures and service standards

Minimum Requirements

• Matric (Grade 12)
• Relevant administration or customer service qualification (advantageous)
• Minimum 24 years experience in a service coordination, administration, or customer service role
• Strong computer literacy (MS Office Word, Excel, Outlook)
• Experience with scheduling or job management systems (advantageous)
• Excellent organizational and multitasking abilities
• Strong communication skills (verbal and written)

Key Competencies

• Planning and coordination skills
• Customer service orientation
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Problem-solving and decision-making ability
• Strong interpersonal skills
• Ability to work independently and within a team

Additional Requirements

• Ability to handle high volumes of work efficiently
• Professional and courteous manner when dealing with clients
• Reliable, punctual, and well-organized
• Ability to manage deadlines and prioritize tasks effectively