Medical Receptionist

Our client, a well-established General Practitioner based in Glen Marais, Kempton Park, is seeking a professional, organised, and detail-oriented Medical Receptionist to join their team on a permanent basis.

This role is ideally suited for a candidate with prior experience in a medical practice environment, strong knowledge of medical administration processes, and hands-on experience with Elle Billing Software, including ICD-10 coding and medical aid claims management.

Key Responsibilities

Front Desk & Patient Service

• Answer and manage incoming calls via the practice switchboard professionally
• Greet patients warmly and assist with registrations and updates of personal and medical information
• Schedule and manage patient appointments
• Coordinate referrals to external healthcare providers

Billing & Medical Aid Administration

• Capture consultations and procedures accurately on Elle Billing Software
• Apply correct ICD-10 diagnostic codes (General Practice)
• Submit medical aid claims (including real-time submissions where applicable)
• Coordinate and manage medical aid authorisations
• Complete and submit PMB (Prescribed Minimum Benefit) application forms
• Handle medical aid queries, rejections, and follow-ups
• Process patient payments and issue electronic receipts

Administrative Duties

• Monitor and respond to administrative emails
• Maintain both electronic and physical filing systems
• Perform general administrative and reception duties as required
• Ensure confidentiality and compliance with patient information regulations

Minimum Requirements

• Matric Certificate (Grade 12) – Essential
• Previous experience working in a medical practice – Essential
• Working knowledge of ELLE Billing Software – Advantage
• Knowledge of ICD-10 coding and Billing (General Practice) - Essential
• Experience with medical aid claims and authorisations
• Fluent in at least two languages (bilingual)
• Strong administrative and organisational skills
• Excellent attention to detail and high level of accuracy
• Professional, courteous, and able to work well under pressure
• Positive attitude and team-oriented mindset

Advantageous

• Tertiary qualification in Medical Administration or related field
• Experience with PMB applications and advanced medical aid processes
• Experience handling real-time claim submissions

Working Hours

• Monday to Friday: 07H30 – 17H00
• One Saturday per month

Remunerati