Business Support Consultant (Fund Accounting)

Cape Town - Our client provides world class software development and support services to Investment Companies. They like to employ smart, innovative thinkers with a passion for software and financial markets, who aspire to do great work and are willing to contribute to small but dynamic team environment.Product: The productvis an innovative end-to-end Investment Management solution that utilises modern technology to provide a functionally rich and versatile platform that supports the Front, Middle and Back Office requirements of investment companies managing institutional, retail, and multi-manager funds. Their software product is Southern Africa’s leading Investment Management system with more than 15 clients managing assets in excess of R1 trillion.Position: Our client is looking for a Business Support Consultant with financial markets experience and strong analytical, problem solving and communication skills; to join their team.Start date: Immediate / ASAPEducation: Degree with exposure to finance, maths, stats or accounting is preferable.Position Type: Permanent (with initial 6-month probation period)Experience: Minimum of 2 years back office investment experience with strong experience in Fund AccountingDetailAs a Business Support Consultant, you will be responsible for providing functional expertise to the end-users of the software system which are typically asset management companies.Consultants need to exhibit a broad level of competence and are required to gain a thorough understanding of system functionality and client business processes. It is particularly important to understand client requirements and the way in which they utilise the software as well as the market/s in which they operate.The candidate should be able to work well under pressure and liaise with a variety of stakeholders both internally and externally at all seniority levels.It is important to be able to categorise and prioritise development requirements across the entire client base and understand the impact and severity of functional and technical changes.Responsibilities outlined:• Adopt the role as the “face of the company” and take responsibility as the first point of call for all clients • Ensure that clients are utilising the software in the best possible way and highlight additional module utilisation wherever it may be beneficial • Receive requests from clients and ensure that they are followed through to completion within the agreed SLA • Monitor progress of any product bugs or enhancement requests from clients and ensure that all interested parties are kept informed at all times • Liaise with development staff to ensure that client priorities are attended to under the agreed and communicated timeframes • Confidently conduct client meetings and ensure that accurate minutes are maintained • Work within a team to recognise specific areas of strength and weakness to ensure that assistance is provided to colleagues where required and gained when needed • Testing