Debt Review Customer Care Consultant

Debt Review Customer Care Consultant We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist financially stressed South African consumers achieve financial freedom with unsurpassed support. We are looking for vibrant customer service heroes to join our high energy customer care team. The criteria for the role includes: - Minimum Matric or equivalent qualification - Good communication skills and an excellent telephonic manner, with the ability to build rapport quickly and handle complex queries efficiently. - Min 1 year experience in a debt review customer care environment - Fluency in English plus any other official language/s - Excellent work ethic - Driven and motivated by customer excellence The outputs of the role includes, but is not limited to: - Dealing with client queries such as obtaining updated balances from credit providers and providing feedback to portfolio managers. - Attending to any query that needs to be addressed with the credit provider from our end. - Deal with bank terminations ensuring that terminated accounts are reinstated and feedback given to portfolio managers. - Obtaining paid up letters from credit providers for clearances due to be issued. - Answering of calls, routing to correct department - Attending to all incoming calls from credit providers, ensuring that their queries are attended to within a reasonable time frame as per company guidelines. - Updating clients on any changes on their portfolio. - Checking of court orders and ensuring we are distributing in line with this. - General adhoc-admin duties related to the debt review process On offer is a career in the exciting debt review space, a market related salary and the opportunity to be part of a winning team. If you meet the above criteria submit a detailed CV, your minimum salary expectation and the earliest date you’re available to start, to: admin9@dcexperts.co.za If you are not invited for interview within 2 weeks, please accept that your application was not successful.