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Please forward us your CV and
Personal ID photo to
whatsapp:0739909953
or email:justadsjhbsa@gmail.com,
If you are qualified the position, we will get back to you ASAP.
We offer good salary 20k plus ,based on experience
Description
We seeks an experienced General Manager to run our restaurant along the
Sea Point.Cape Town. The General Manager will be responsible for the management
and overall responsibility of the restaurant. Supervision, performance
management and effective delegation to various junior managers and staff to
ensure an efficient and smooth-running restaurant.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED
3-5 years in a similar role.
Experience in dealing with high volume, in a similar environment would be
preferable
Strong Leadership ability;
Ability to delegate and manage down effectively;
Intermediate Microsoft Excel and Word skills;
Strong analytical and problem-solving skills;
High attention to detail and process driven;
Ability to interpret statistical information;
Ability to communicate verbally and in writing with all levels of
management, external customers and third-party service providers;
Self-motivated and deadline oriented;
Ability to multi-task
Discretion and integrity
Problem analysis and problem-solving skills
Stress tolerance
Decision-making
This person will be for employment in a position of trust and honesty and
entails the handling of cash or finances
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Ensure daily store operational requirements are met
Ensure smooth running of front of house and back of house
Supervision of staff
Ensure store hygiene, maintenance, health and safety requirements are met
Beverage cost, food costs and stock control are within specified range
Be on duty for busy shifts, weekends and all functions.
Ensure effective communication between staff as well as management
Ensure reports are issued timeously
20d
City Centre
Results for general manager in All Categories in Western Cape
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Brief Job description
All-Rounder who is able to manage the Front of House and Back of House to drive the company’s standards, ensure optimum achievement and retention of guestsWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
Providing a memorable experience to all our guestsStock and staff Management and the ability to show leadership to the team to optimise and drive revenueMust have at least two years’ experience working in the hospitality trade with senior management experiencePassionate individual, who enjoy the challenges of the hospitality industrywant to grow with a team and continuously improve personal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjUxMTY4MjA3P3NvdXJjZT1ndW10cmVl&jid=1474625&xid=2251168207
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Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Customer Satisfaction - as per agreed Key Success Factors.Process performance – as per agreed KSFs.Attrition - as per agreed KSFs.Quality and productivity ImprovementLevel of subject matter expertise – To be able to support team queriesAny other essential function that may occur from time to time as directed by the Supervisor.
Responsibility:
Manage teams and ensure customer satisfaction, quality and productivity targets are metMotivate team members and control attritionComplaint and escalation managementMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like GI/Internal AuditEffectively manage queue and balancing of work loads
Competencies & Skills:
Knowledge of the function, process and systemsCoaching and Feedback abilityClear written and verbal communicationEffective operations managementCustomer Service Orientation.Quality Orientation.Empathy for effective on the job coaching and feedback.
Education Requirements:
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.Minimum 3 years of work experience in Business Process Off-shoring.Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTMxMzg0OTE/c291cmNlPWd1bXRyZWU=&jid=1295977&xid=653138491
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc0OTc3MzU1P3NvdXJjZT1ndW10cmVl&jid=1691465&xid=1774977355
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Our company is a leading EPC and O&M provider with an extensive solar PV project track record throughoutSouthern & East Africa. Our dedicated team of solar experts is quickly growing, and we are looking for a selfmotivated, highly organized Senior O&M Engineer/Technician to assist our O&M department effectively operate our power plants The ideal candidate for this role will have 2 – 3 years’ experience within the solar PV industry and will come highlyrecommended for their ability to work independently, analyze, and interpret solar PV data. Not only will youroperations and maintenance skills be off the charts.If you are the perfect candidate for this role, you will find yourself focusing most of your activities on the operationsand maintenance of our solar PV plants across South Africa, Namibia, and Sub-Saharan Africa. Roles and Responsibilities:- Support Head of O&M with managing O&M field technicians - Provide technical support and oversight to O&M field technicians - Oversee and ensure technical compliance of the respective field technicians - Ensure timeous and compliant incident and maintenance reporting - Analyze plant performance data and make sure that plants are performing according to the SLA.- Assist with performing all contractual O&M tasks tailored to each site, whether planned or unplanned. Requirements:- Wiremans/BTech Degree, Preferably Electrical - Minimum 2-3 years’ experience in the industry (O&M Experience would be an advantage)- Experience with monitoring solar projects on various platforms, including but not limited to Huawei, SMA, Solar Edge, Tesla Powerhub, Meteocontrol.- Extensive experience with onsite trouble shooting and technical report writing- Detailed orientated, with a drive to establish and follow processes.- Understanding of PV system design, operation - MS Office applications - Willingness to travel- Driver licence- Valid Passport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM4MjI2NzM/c291cmNlPWd1bXRyZWU=&jid=1328252&xid=873822673
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Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices.
The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed.
Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI4NDAyMDY1P3NvdXJjZT1ndW10cmVl&jid=1448956&xid=1328402065
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SENIOR GL ACCOUNTING LEAD
Century City, Cape Town
R 50 – 60 K - negotiable + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Be responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP, and AR Accountants, Group Controlling, Tax Accountant and external auditors. Manage a team of GL Accountants.
Bachelor’s degree / CIMA / CA (SA) and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2927
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R50 – 60 K - negotiable + benefitsJob Reference #: A2927Consultant Name: Angela Woolf
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GL ACCOUNTANT – French speaking
Century City, Cape Town
R 45 – 60 K + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP and AR Accountants, Group Controlling, Tax Accountant and external auditors.
Bachelor’s and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2931
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R45 – 60 K + benefitsJob Reference #: A2931Consultant Name: Angela Woolf
2min
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GENERAL LEDGER ACCOUNTANT
Century City, Cape Town
R 45 – 60 K + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Be responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP and AR Accountants, Group Controlling, Tax Accountant and external auditors.
Bachelor’s and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2932
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R45 – 60 K + benefitsJob Reference #: A2932Consultant Name: Angela Woolf
3min
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CRANE CONTROLLER - SA STEELWORKSSA Steelworks has a Controller position available. The successful candidate will provide support to SA Steelworks Meltshop Department. Applicants will be required to complete a skills test, only candidates with an average of 70% can successfully apply for the vacancy. (SHIFT POSITION) Responsibilities will include but are not limited to: Accurate setup, adjustments, operation and maintenance of machinery/stands/ mechanism in the production line processConduct daily inspection of relevant work area and report possible failures or unsafe working conditionsOperate overhead crane to lift, move, and position loadsOperate overhead crane to splice electrodes at ladle furnace departmentOperate ladle furnaceSafely carry out lifting or transportation requestsCheck and record lifting equipment condition before useReport all defects to the Senior Crane Controller or Line Manager immediatelyAssist Senior Crane Controller with crane activities in the melt shopMaintain standard machine operating procedures when operating machineryGeneral maintenance and cleaning of the work area/workstation/machine you are responsible forMust enforce and practice housekeeping policiesAbility to analyze potential failures and communicate accordingly with possible solutions in a timeous mannerContinuously assess safe working practices and ensure that all incidents are recorded and addressed promptly.Ensure shift handover is conducted thoroughly in the melt shop fifteen minutes before the start of each shift and ensure that all issues are reported clearly.Abiding by the regulations as set out in Occupational Health and Safety Act andCompany policiesQuality control according to set standardsAdhere to standard operating procedures (SOPs) as per tasks assigned Applicants must have the following qualifying criteria:Matric (Maths Compulsory)Overhead Crane licenseMinimum of 2 years working experience with a valid overhead crane license and in a similar environmentComputer LiterateStrong knowledge of machineryAbility to detect machine discrepanciesExperience working in the steel industry advantageousAbility to work under pressure in a demanding environmentWillingness to work overtime and SHIFTSMust consistently be conscious of and compliant with Health & Safety rules and regulationsGood communication skillsExcellent time managementIn good health, physically fit Attributes:Team playerDemonstrate good planning and organizational skillsConcentration & PrecisionAttentive to detailAbility to work independentlyExcellent standards in execution
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778658&xid=1109_183853
3min
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Business Development Executive FinTech (POS24065)R 25 000 to R 35 000 per month plus commission (Negotiable)SandtonPosition Overview:Business Development/ Sales Executive calling on clients in the Property industry to sell PropTech/ FinTech productsRequirements:Matric4 to 5 years experience in the Property IndustryPrevious Experience in Business Development/ Sales Executive roleAccounting Experience, background or knowledge highly negotiableProperty management or portfolio experience an advantageSales and marketing administration, research and customer supportOwn reliable transportDuties & Responsibilities:Setting goals and developing plans for business and revenue growth.Researching, planning, and implementing new target market initiatives.Researching prospective accounts in target markets.Pursuing leads and moving them through the sales cycle.Developing quotes and proposals for prospective clients.Closing Date: 31 March 2024
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY3M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778336&xid=1109_183673
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Main purpose of the job
Provide customer support by attending routine services (per OEM standards) vehicle repairs, on-road repairs and preventative maintenance in the workshop.
Requirements (qualifications, experience & skills)
Grade 12/Matric/National Senior certificateDiplomaCompleted Mechanic or Electrical qualification, related to Mechanical & Electrical repairs and diagnostic equipmentAdvantage - Certified DAF Master technicianMinimum of 4 years experience in a workshop environmentExperience with Truck repairs is essentialRoadside repair and vehicle diagnosis, Experience in Major component, Mechanical & electrical repairs and diagnostic equipmentIdeal: Previous experience of DAF vehicle maintenance and repairs
Role responsibilities
Diagnose vehicle mechanical faults and repair requirements accuratelyDiagnose vehicle electrical faults and repair requirementsRepair & maintain vehicle/s as assignedConclude job card/s accurately for all workshop activitiesComplete root cause analysis of major component failuresAttend to breakdowns, including stand-by service (day and night)Maintain levels of productivity and efficiency as instructedPerform shift work when requiredManage all Repair Shop Assistants in the workshop and ensure: all tools and equipment is in a safe area before and after usage, and in working orderDamaged tools reported in the workshop, by Service Technicians, are attended to with priorityManage all Repair Shop Assistants in the workshop and ensure the work area is safe prior to starting work
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTE4NDY4Njg2P3NvdXJjZT1ndW10cmVl&jid=376544&xid=3918468686
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Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.
Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solutions that meet the requirements of the customer
Requirements• Matric• Certified Call Centre Manager or equivalent qualification, a distinct advantage• 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and experience in managing to strict client SLAs• Ability to motivate and manage supervisory team • Solid understanding of rep...
https://www.ditto.jobs/job/gumtree/2133798924?source=gumtree
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SNR Operations Manager (Night Shift)
CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our global clients, mainly America and Australia. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.
Key Areas of responsibility
Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.Handle client interface, deliver on SLA requirements.Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.Responsible for driving sales and customer service outcomes.Focus on providing differentiation in a highly competitive industry by exceeding client expectations.Successfully deliver performance standards on outbound campaigns.Oversee quality control and other compliance applicable to the global client and local legislation.Lead, develop, motivate, operational teams.Ensure optimal service delivery through scheduling and continuous process improvement.Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.Manage operating budgets.Develop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.Work with IT and Infrastructure to ensure optimal operational efficiencies.Ensure all infrastructure meets agreed SLA standards.
Requirements
5 plus years managing an outbound sales contact center5 plus years having worked in a BPO5 plus years global client exposure and client relationsProven track record in meeting campaign performance standards
Salary: Market and Experience related
https://www.ditto.jobs/job/gumtree/2437188195?source=gumtree
5min
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/2027818138?source=gumtree
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
5min
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
6min
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/776716915?source=gumtree
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