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Our client is seeking an experienced and driven Sales Representative to join their team in KwaZulu-Natal to develop and expand their sales with new and existing clients.
Responsibilities:
Meeting the sales targets.
Develop and sign off on sales plans for the region.
Key account management.
Set up and execute brand building activities according to the brand.
Promote, sell, and secure orders from the existing and prospective customers through a relationship-based approach.
Call customers as per the agreed calling schedule.
Making phone calls to existing and prospective customers to achieve the targets.
Manage the in-store support to sell the product through promotions, tastings, general merchandising and building displays.
Research sources for developing prospective customers and for information.
Create and manage a customer value plan for existing customers highlighting profiles, share and value opportunities.
Identify advantages and compare organizations products and services.
Supply management with oral and written reports on the customers needs, problems, interests, competitive activities and potential for new products and services.
General sales administration.
Participate in trade shows and conventions.
Requirements:
Matric certificate.
3+ years in a similar role.
Must have good communication skills in English and Afrikaans.
Diploma or degree in sales.
Drivers license.
Problem solving and organizational skills.
To apply, please send your CV with your salary expectations to hannah@personastaff.co.zaPlease note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
SECTOR: Sales
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004806/H&source=gumtree
11h
1
SavedSave
Our client is seeking an experienced and driven Sales Representative to join their team in KwaZulu-Natal to develop and expand their sales with new and existing clients.
Responsibilities:
Meeting the sales targets.
Develop and sign off on sales plans for the region.
Key account management.
Set up and execute brand building activities according to the brand.
Promote, sell, and secure orders from the existing and prospective customers through a relationship-based approach.
Call customers as per the agreed calling schedule.
Making phone calls to existing and prospective customers to achieve the targets.
Manage the in-store support to sell the product through promotions, tastings, general merchandising and building displays.
Research sources for developing prospective customers and for information.
Create and manage a customer value plan for existing customers highlighting profiles, share and value opportunities.
Identify advantages and compare organizations products and services.
Supply management with oral and written reports on the customers needs, problems, interests, competitive activities and potential for new products and services.
General sales administration.
Participate in trade shows and conventions.
Requirements:
Matric certificate.
3+ years in a similar role.
Must have good communication skills in English and Afrikaans.
Diploma or degree in sales.
Drivers license.
Problem solving and organizational skills.
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
SECTOR: Sales
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004808/N&source=gumtree
11h
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SALES REPRESENTATIVE
Northern Suburbs, Cape Town
R 30 - 35 K + benefits, attractive incentive scheme and company vehicle
Join this leading national laboratory services company.Responsibility:Be responsible for maintaining existing accounts, managing client relationships and generating new business sales activities, from lead generation to closing sales.
B. Tech: Food Technology and sales experience.
Valid driver’s license, and a clear criminal record are essential.
Please note that only candidates with the above qualification will be considered.
Please quote ref: P2913
Please respond by forwarding your CV to Perola via Gumtree indicating your Present/ Last salary on your email
Salary: R30 - 35 K + benefitsJob Reference #: P2913Consultant Name: Perola McCann
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Our client, who is located in the Northern suburbs
, is searching for a driven and well-organized individual to join them as a Junior Property Coordinator
.
Requirements:
Matric.
Tertiary qualification would be beneficial.
Minimum 1 year working experience.
Computer literate.
Strong organizational skills and ability to multitask.
Fluent in both Afrikaans and English.
Excellent communication skills, both verbal and written.
Attention to detail and ability to maintain accurate records.
Willingness to learn and adapt to new processes and technologies.
Ability to work independently and collaboratively as part of a team.
To apply, please send your CV with your salary expectations to liza-nelle@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Property
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004774/LN&source=gumtree
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Our client based in Cape Town is regarded as one of the biggest suppliers of products, components, parts, and equipment to the South African automotive market. They are currently in the market for an experienced counter-part salesman to join their branch in Paarl. The counter-part salesman will be the key point of contact for the customers, new and existing, relating to product, specifications, quotations and order intakes, delivery and / or any other related enquiry and queries.
Requirements:
Grade 12 / Matric
3-5 yearsâ?? experience in the automotive industry and within a similar role.
Proficient in all Microsoft Office applications as well as CRM software.
MUST BE FULLY VACCINATED
Duties:
Greeting customers and taking orders. -Processing payments.
Assisting customers with queries and providing solutions quickly.
Possessing excellent product knowledge to inform and increase sales.
Following up on orders to prevent delay and frustration.
Updating the product inventory.
Cleaning the customer area during quiet times to ensure a neat appearance.
Ensuring that each customer leaves the store satisfied
Please send your CV to craig@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff (PTY) Ltd. Â is POPIA (Protection of Personal Information Act, 2013) compliant. Â
SECTOR: Automotive
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004687/CS&source=gumtree
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The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a warm leads campaign for an international campaign, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships with the client and will work closely with the team to leverage business resources and maximize revenue opportunities within this campaign.
You will need.
Matric (Grade 12)3+ years contact Centre Sales Management experience. 2+ year Nightshift experience in a management role. Good career track record Excellent written and verbal communication
CORE TECHNICAL COMPETENCIES
Essentials·:Willing to work shifts. Willing to work Saturdays and extended hours.Ability to manage a team. Understanding Call center principles and practices Understands Call center benchmarks metrics. Able to coach and develop subordinates. Strong Sales or selling background. Proven track record Ability to resolve customer complaints. Microsoft word / excel / outlook proficient. Understanding of HR and IR policies ·Ability to work in a pressurized environment.Technical aptitude ·Excellent communication skills (written and verbal).Ability to handle escalations and take ownership.Decision making ability.Manage administration workloads and outbound projects. AdvantageousCall Centre training & coaching experienceCall handling & scriptingTelephone etiquette skills ·Business writing and email etiquetteUnderstanding of website navigation functionalities, technology savvy
KEY RESPONSIBILITIES
Driving operational and technological efficiencies within the teamManaging daily operations to perform at optimum standards.Monitor team members performance against target on a day-to-day basis and implement changes where appropriate.Ensure the individual team member’s service standards are adhered to.Effective management and review of Objection handling script.Drive quality control and ensure corrective action are taken where required.Analyse performance statistics of teamsEnsure adherence to the operational policies and procedures.Monitor performance on regular basis and provide constructive feedback.Pro-actively always encourage high performance.Ensure all staff issues are dealt with appropriately and within a timely fashion.Ensure all daily, weekly, and monthly workloads are completed....
https://www.ditto.jobs/job/gumtree/3431061489?source=gumtree
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1
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Our client based in Cape Town a supplier of products, components, parts, and equipment to the South African automotive market is looking for a Counter Sales Parts representative to join their company.
Requirements:
Grade 12 / Matric
3-5 yearsâ?? experience in the automotive industry and within a similar role.
Proficient in all Microsoft Office applications as well as CRM software.
MUST BE FULLY VACCINATED
Duties:
Greeting customers and taking orders. -Processing payments.
Assisting customers with queries and providing solutions quickly.
Possessing excellent product knowledge to inform and increase sales.
Following up on orders to prevent delay and frustration.
Updating the product inventory.
Cleaning the customer area during quiet times to ensure a neat appearance.
Ensuring that each customer leaves the store satisfied
Please send your CV to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff (PTY) Ltd. is POPIA (Protection of Personal Information Act, 2013) compliant. Â
SECTOR: Automotive
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004708/H&source=gumtree
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About the Role
We are on the hunt for goal driven, enthusiastic and committed individuals to join our USA Campaign as an Outbound Sales Consultant. Our client is a listed USA company who are leaders in music streaming. Join this dynamic industry player to enjoy great earning and work in a fun dynamic team offering great growth potential. High conversions rates on all calls!
Minimum Requirement
1 to 2 years sales experience in a target-based environment.Highly proficient in English, written and verbal.
Key Skills
Accurate typingExcellent Communication skillsPositive attitudeObjection handlingProblem solving skills
Working hours
Monday to Saturday, shifts from 4pm – 5amAbility to commute/relocate: Cape Town, Western CapeTransport is provided
Salary
R6500 Basic + lucrative commission
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/883607024?source=gumtree
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Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3121126066?source=gumtree
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Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
3d
1
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Our client based in Durbanville, an established company within the sanitary supplies, tiles and plumbing industry is seeking a bright and creative Showroom Sales Consultant to join their team.
Requirements:
National Senior Certificate / Grade 12.
Tertiary Qualification in Interior Designing or similar (beneficial).
Sales experience in a similar environment is preferred. Â
Excellent communication skills with a positive and friendly attitude.
Willing to work in a retail environment and consult directly with clients.
Presentable, organised, neat and able to multi-task.
Responsibilities:
Assisting clients by assessing their needs and providing them with professional advice.
Dealing with suppliers in the market.
Providing clients with reliable information on product suitability, specification, pricing and availability.
Maintaining a clean, organized and attractive showroom.
Generate social media adâ??s and draw in new clientsÂ
To apply, please send your CV to hannah@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Â
Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy
SECTOR: Sales
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004514/H&source=gumtree
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Our client based in Durbanville is looking for a Property Coordinator
to join their team.
Responsibilities:
Property maintenance: From monthly inspections to repairs, youll ensure our properties are in top shape.
Administration: Keep our property files up to date and ensure compliance with insurance and OHASA regulations.
Tenant management: Managing tenant move ins and outs.
Work experience required:
Minimum 5 years’ experience in property industry.
Familiar with google products - Gmail, google docs, and calendar.
Familiar with small team, open office and working remotely.
To apply for this position, please email your CV to hannah@personastaff.co.za
. Please note that only shortlisted candidates will be contacted. Should you not hear from us within 48 hours., please consider your application as unsuccessful. Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act
SECTOR: Property
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004414/H&source=gumtree
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Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company.
This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it! We offer ·
Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you:
· Have at least 1 years’ tele-sales experience.
· Have strong sales ability and objection handling.
· Are proficient in English and 1 other language.
· Have the tenacity and passion for sales.
· Proven ability to meet sales targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/4260313700?source=gumtree
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1
SavedSave
Our client based in Cape Town is regarded as one of the biggest suppliers of products, components, parts, and equipment to the South African automotive market. They are currently in the market for an experienced counter-part salesman to join their branch in Paarl. The counter-part salesman will be the key point of contact for the customers, new and existing, relating to product, specifications, quotations and order intakes, delivery and / or any other related enquiry and queries.
Requirements:
Grade 12 / Matric
3-5 yearsâ?? experience in the automotive industry and within a similar role.
Proficient in all Microsoft Office applications as well as CRM software.
MUST BE FULLY VACCINATED
Duties:
Greeting customers and taking orders. -Processing payments.
Assisting customers with queries and providing solutions quickly.
Possessing excellent product knowledge to inform and increase sales.
Following up on orders to prevent delay and frustration.
Updating the product inventory.
Cleaning the customer area during quiet times to ensure a neat appearance.
Ensuring that each customer leaves the store satisfied
Please send your CV to natasha@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Â
Persona staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.Â
SECTOR: Automotive
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004696/N&source=gumtree
3d
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SavedSave
Our client based in Cape Town is regarded as one of the biggest suppliers of products, components, parts, and equipment to the South African automotive market. They are currently in the market for an experienced counter-part salesman to join their branch in Diep River. The counter-part salesman will be the key point of contact for the customers, new and existing, relating to product, specifications, quotations and order intakes, delivery and / or any other related enquiry and queries.
Requirements:
Grade 12 / Matric
3-5 years’ experience in the automotive industry and within a similar role.
Proficient in all Microsoft Office applications as well as CRM software.
MUST BE FULLY VACCINATED
Duties:
Greeting customers and taking orders. -Processing payments.
Assisting customers with queries and providing solutions quickly.
Possessing excellent product knowledge to inform and increase sales.
Following up on orders to prevent delay and frustration.
Updating the product inventory.
Cleaning the customer area during quiet times to ensure a neat appearance.
Ensuring that each customer leaves the store satisfied
Please send your CV to craig@personastaff.co.za
Persona Staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant.
SECTOR: Automotive
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004757/CS&source=gumtree
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Our client located in the Northern Suburbs, within the property industry is looking for a motivated and organized individual to join our team as a Junior Property Coordinator.This position will provide essential support in managing their property portfolio and administrative tasks. The ideal candidate will possess excellent communication skills, attention to detail, and a willingness to learn.
Requirements:
Matric
Tertiary qualification would be beneficial
Minimum 1 year working experience
Computer literate
Strong organizational skills and ability to multitask
Fluent in both Afrikaans and English
Excellent communication skills, both verbal and written
Attention to detail and ability to maintain accurate records
Willingness to learn and adapt to new processes and technologies
Ability to work independently and collaboratively as part of a team
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Property
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004748/N&source=gumtree
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Our client in Durbanville is actively searching to grow its small team which manages an ever-increasing portfolio of properties, urban development, and conservation spaces. Central to our client’s vision is solving challenges that have the potential for long lasting impact. As our Bookkeeper, you are the backbone of the company. You hold all the critical pieces together seamlessly and are able to track, monitor and reconcile all the administrative areas such as finance, payroll, compliance, human resources, cosec, and other statutory requirements.
Key responsibilities include:
Keeping meticulous financial records and reconciling accounts
Managing property administration tasks with the precision of a seasoned explorer, from tracking maintenance costs to navigating municipality statements
Ensuring compliance with regulatory requirements
Managing payroll
Processing weekly payments
Were looking for someone with at least 5 years of experience in the finance industry, familiarity with Google products, and the ability to thrive in a small team environment. We offer many benefits, including a competitive salary, medical aid, provident fund, company laptop, and 23.5 leave days per year. If you are interested in joining this fast-growing passionate team, email your CV to craig@personastaff.co.za
. Persona Staff (PTY) Ltd. is POPIA (Protection of Personal Information Act, 2013) compliant.
SECTOR: Property
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004591/CS&source=gumtree
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Our client, based within the Northern Suburbs, within the property industry is looking for a motivated and organized individual to join their team as a Junior Property Coordinator.
Requirements:
Matric.
Tertiary qualification would be beneficial.
Minimum 1 year working experience.
Computer literate.
Strong organizational skills and ability to multitask.
Fluent in both Afrikaans and English.
Excellent communication skills, both verbal and written.
Attention to detail and ability to maintain accurate records.
Willingness to learn and adapt to new processes and technologies.
Ability to work independently and collaboratively as part of a team.
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Property
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004755/H&source=gumtree
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· The Product Owner represents the business stakeholders and is the voice of the
customer guiding individual DevOps teams, responsible for ensuring that the delivery
team delivers value to the business according to the outcome vision
· This role is responsible for the definition of customer-centric items or user stories from
the capability/feature roadmap defined by the Product Manager, ranking and prioritizing
them, and adding them to the team backlog
· This role will work closely with the Release Train Engineer/Agile Programme Manager
and Scrum Master in coordinating day to day activities such as sprint planning,
retrospectives and other agile functions to ensure collaboration and effective delivery of
user stories against commercial milestone objectives
· Product owner works to Agile principles, and will be responsible for the prioritization and
delivery of the backlog of change initiatives to maximize business benefit of the products
and features we offer. The rote works closely with the team to develop user stories,
acceptance criteria and full business benefits, and convey the vision onwards to our in-
house Scrum teams, or, where required, to our Offshore development partners
https://www.ditto.jobs/job/gumtree/497355515?source=gumtree
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
3d
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