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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask. Responsibilities Service Delivery: Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals. Teamwork: Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively. Personal: Drives own personal, technical and career development.Conducts themselves professionally always. Requirements Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630

Stellenbosch

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My client provides services to operators of large utility scale solar projects. My client has an opportunity for a field technician to join the team. Job Description  Office based work which includes: administration, report writing and working with meteorological instruments and data loggers;  Remote on-site field work and work on utility scale solar plants;  The candidate will travel every second week to a site (typically for 5 consecutive days);  Manage projects (from travel arrangements to execution of work on site and client liaison);  My client will provide all the required in-house training. Minimum requirements  Diploma in mechatronics or electrical engineering and relevant technical experience,  Good English proficiency,  Valid driver’s License,  Own reliable transport,  Excellent health, The following will be beneficial but not a requirement  Previous experience with data loggers, meteorological equipment, solar sensors or calibrations in general.  Two years previous work experience (of any nature).  Strong report writing skills (attention to detail).  Preference will be given to candidates who currently reside within the Western Cape. The candidate that we are looking for will have the following characteristics  Meticulous attention to detail  Self-motivated to 100% task completion  Proactive problem-solver  Disciplined work ethic  Enthusiastic for frequent travelling  Strong independent worker (the candidate typically travels to sites on their own)  Hands-on / practical Applications without the following information will be rejected  Filled in Applicant Form (see next page);  Detailed CV including a recent photo;  Academic records;  At least two references (with main and alternative contact numbers and email address) – more than two references are preferred;  Details on previous work experience (including holiday or casual work);  Salary expectation. Who should apply for this position?  Young technicians that are looking to start a career of seeking a career change and join a small and energetic company that provides services in the fast-expanding field of Solar Energy.  Candidates that enjoy travelling and working in remote locations and who can work independently. This position requires the candidate to be in the field at least 2 weeks per month (every second week: one week in the office and one week on site).  People with an eagerness to learn and who are self-motivated. Who should not apply for this position?  Candidates that plan to study part time and require to attend classes in person (the travel schedule does not allow for this).  Candidates that prefer an office based (non-travel) position.  Candidates that are unable to commute reliably to Stellenbosch daily.If you meet the requirements, please send your CV with availability and salary expectations to hrkonsult@live.co.za.

2mo

Stellenbosch

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part time jobs in Stellenbosch (6 results)

Results for part time jobs in Jobs in Stellenbosch