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urgently looking for an individual with some form of cooking experience MUST BE reliable + trustworthy,preferably between the age of 20 - 40 aswell as someone within walking distance of Gordon's + strand high school
contact us at 071 9481013
1mo
Ads in other locations
5
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LOOKING FOR UPHOLSTERERS TO START IMMEDIATELY FOR INTERVIEW PLEASE CONTACT 0815926360 THANK YOU
2h
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We are urgently recruiting for a female supervisor for our ST Georges Branch in Town , the candidate must:Job Description: 2 to 3 years retail management experience at retail chain . Demonstrate experience in retail management, including experience in coaching and developing employees.Ability to communicate in English.Knowledge of retail operations, including Sales and Customer Service, Merchandising and promotional control and loss prevention.Strong analytical and negotiation skills are a must.Ability to establish and maintain effective working relationships with individuals from diverse backgrounds.Please forward your CV to online@mimiq.co.za , state which branch you are applying for .contact number - 0215550276 Apply Now
4h
ocation: SUSHI BOX NEWLANDS, UITSIG AND DE WATERKANTCompany: Sushi Box Pty LtdJob type : Full timeSalary : TBCWorking Hours : 10 hoursAbout Us: We are a dynamic and thriving restaurant committed to delivering exceptional dining experiences to our valued customers. With a focus on quality, innovation, and customer satisfaction, we take pride in offering an exciting and rewarding environment for culinary professionals to excel.Duties and Responsibilities:Prepare Sushi box sushi dishes with precision and attention to detail.Ensure all dishes meet our high-quality standards.Maintain excellence in cooked rice quality.Follow daily prep guidelines set by Senior Chef/Manager.Adhere strictly to food safety and sanitation protocols.Operate and maintain kitchen equipment effectively.Communicate clearly and professionally in the kitchen.Maintain personal hygiene and safety standards.Complete prep & production tasks promptly.Monitor food expiry dates and storage conditions.Collaborate with senior chef for event preparation.Provide feedback to improve kitchen operations.Keep kitchen areas clean and organized.Display a positive and friendly demeanor.Work collaboratively as part of a team.Focus on customer satisfaction and food excellence.Ensure accurate portioning and recipe adherence.Thrive in a fast-paced kitchen environment.Maintain a neat appearance in uniform.Requirements:Ability to stand or walk for extended periods.Genuine passion for sushi and culinary arts.Strong organizational abilities.Capacity to work independently when needed.Willingness to communicate openly and honestly.Dedication to prioritizing customer needs.Commitment to personal hygiene standards.How to Apply:Complete the following Competency testhttps://docs.google.com/forms/d/e/1FAIpQLSe59fRt2LMN1QuM8Q8D0u_-QODLlPlv2ZsGD4yf3k2CQWpnkg/viewform?usp=sf_linkPlease submit your cv to lusandasiyoko81@gmail.comIf you're enthusiastic about sushi and possess these skills, we want to hear from you! Please submit your application to join our team as a Sushi Chef.
5h
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Senior Java Developer needed URGENT!!!!
I have a role at a very well-known company based in Century city Cape Town.
The client is looking for a min of 3 – 7 years Java, Spring-boot, Python development experience.
Degree or diploma is essential.
If you are looking for a challenging role in the financial-sector, send me your CV to marinda@prrrecruitment.co.za
This is a hybrid role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI3OTk2MjgzP3NvdXJjZT1ndW10cmVl&jid=1220538&xid=3027996283
21h
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Overview
My Client a Well established NPO with a Facility / Establishment in Cape Town – which offers Care for the Aged – Assisted care as well as Childcare, is urgently recruiting for a Social Worker who will take responsibility for the provision of social work and psychosocial services to residents, both children and older persons, placed at the Facility / Establishment. Further, they are responsible for ensuring that the various residential programs are compliant with legal (Children’s Act and Older Persons Act) and departmental (as per TPA and Norms and Standards) requirements. The social worker will always adhere to the Facility / Establishment Social Work Policies, Procedures and Forms & Compliance with Norms and Standards.
Education Requirements
University Degree / Diploma - Social worker / or similar
Competencies Required (Must Have):
Degree / Diploma in Social Work Registration with SACSSPMust have a clean police clearance certificate and clean Form 29 name clearance on Child Protection Register.At least 3-5 years’ experienceAbility to work quickly and efficiently within a pressured environmentMust have experience working with children and older personsExcellent administration and computer skills
General Duties and Responsibilities:
This position is required to:
Ensure that the CYCC (Child and Youth Care Centre) is compliant with all legal and departmental requirements with regards to Norms and Standards. This includes implementing, supervising, monitoring, and ensuring efficiency in the running of all programs at the CYCC, which includes:Residential care programsAdmissions, screening of placements, reception into care, orientationTherapeutic programsAssessments, therapy, counselling, life skills, group work, implementation of care plan / IDPDevelopmental programsDaily stimulation program, daily structured routine, assessment, care plans / IDPs, independent living, life skills, promotion of children’s rightsPermanency plans, IDP’sTemporary safe carePlacements, assessment, rights, and responsibilitiesProtection from abuse and neglectChild abuse protection policy, incident reporting, behavior management, complaints procedures, promotion of children’s rights and responsibilities, education/training of carers in the prevention of child abuse and neglectAssessmentSocio-emotional child assessments, family contact, care plans / IDPsFamily reunificationObserving and assessing parent-child interactions, reporting feedback to the external social worker, promotion of family reunification whenever possibleAftercareIndependent living pro...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE1Mjc2NDc3P3NvdXJjZT1ndW10cmVl&jid=1292356&xid=2715276477
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/2335799612?source=gumtree
21h
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/127325643?source=gumtree
21h
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Our client is looking for a Payroll Administrator to join their team.
Duties and Responsibilities:
Manage electronic timekeeping systems and pull timesheets.Manage daily office attendance and related admin i.e. leave applications etc.Assisting with the processing/calculating of weekly payable hours and deductions for 4 payrolls consisting of approx. 400 employees.Ensure payslips are printed and issued.Pull weekly and monthly payroll reports and send to relevant parties.Calculating overtime for monthly salaries.Capture monthly payroll leave schedules and any other related adminAssist in answering employees’ questions regarding payroll-related matters once the investigation is done regarding the discrepancy.Maintain employee records as well as maintain and update payroll records.Processing new employees, promotions, and terminations.Provide administrative assistance to the accounts department. Assist in capturing, screening, and monitoring all COVID:19 cases.Must be able to assist with audits (BEE, EE, Seta, and DoL) and do internal auditsMust be able to complete UI-19’s and maternity documents accurately.Provide assistance to the HR team where needed including general admin duties
Skills:
Excellent written and verbal communication skillsAble to effectively communicate with staff at all levelsAbility to conduct research and analyze dataHonesty, Integrity & ReliabilityStrong attention to detailProblem-solving skillsCritical thinking capabilitiesAbility to exercise sound judgment in decision makingApply urgency in work done – report faults urgently, take action urgently; results orientatedSelf-motivated: Ability to work with little supervisionA willingness to learnStrong ability to multitask and prioritizeOpen to change and learning new systemsAble to work under pressure and meet deadlinesGood time managementMust have own transportWilling and able to work overtime
Qualifications:
Must have knowledge of BCEA and LRAVIP Premier Payroll (MUST),ESS - advantageous andTimekeeping (Viper and/or T&A) – advantageousDiploma and or Degree in business administration or HR.Proficiency in Microsoft Office 365Strong in Word and ExcelStrong numerical aptitude – attention to detail very importantAt least 5 years relevant HR experience and payroll office experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTk2MDQwMjg/c291cmNlPWd1bXRyZWU=&jid=374912&xid=399604028
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Urgent: Bookkeeper
Our Cape Town based client is currently seeking a Bookkeeper that is able to work well under pressure and is a team player.
REQUIREMENTS
Matric with relevant qualifications – bookkeeping skills to balance sheet
Pastel (Sage) experience essential – minimum 3 years
Microsoft Excel & Outlook experience
Experience with property management software (MDA/Novtel/weconnectu)
Must be accurate and efficient
Clear criminal record
2 valid references
Updated CV
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMwNDYzMD9zb3VyY2U9Z3VtdHJlZQ==&jid=1740979&xid=24304630
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Urgently in need pf Data Analyst
As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used.
? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting
RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office.
Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills.
Contact Person
James Knoll
James@abcworldwide.com
Business WhatsApp - 074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk3MDc1MDY3P3NvdXJjZT1ndW10cmVl&jid=1320002&xid=1597075067
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Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2MTQwMDc3P3NvdXJjZT1ndW10cmVl&jid=1321143&xid=3576140077
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Urgent Welders needed:
-Must have a certified Red Seal Trade certificate
-Location of work: Belville, Stikland
-40 hour work week
-Clear criminal record
-Must reside in Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTk4NDYwNjA1P3NvdXJjZT1ndW10cmVl&jid=1750872&xid=2598460605
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Our client in the BPO sector is urgently looking for Workforce Manager:
Requirements
Candidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and attention to details a must in this roleStrong presentation skillsDetail oriented with ability to deliver project deliverables with little supervisionExcellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levelsAbility to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organizedDemonstrate analytical, organizational, problem solving and creative thinking skillsRespond positively to change, embracing and using new practices or values to accomplish goals and solve problemsFlexible and willing to work in shift schedules and during weekends
Skills:
Dialer (Advanced)Erlang (Advanced)Microsoft Office (Advanced) Outbound tools
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTg0MTU4MTA5P3NvdXJjZT1ndW10cmVl&jid=1741908&xid=3184158109
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Our client in the BPO Call Centre is urgently looking for a Network Manger:
This is a SME (Subject Matter Expert) role that ensures a seamless IT Network Management , helping business growth and creating value for business and their clients through IT intervention.
Basic Requirements:
10+ years of experience in Networking and Network security technologies with minimum 3 years in above capacity in a large enterprise4-5 year experience in design, planning and solutioning of Network and Network Security infrastructureExperience in managing and troubleshooting Next Generation Network Security Platform ( Palo Alto , Checkpoint , Zscaler etc )Ability to manage large projects related to Network Security InfrastructureIn-depth knowledge in designing and configuration of VOIP, MPLS and QOS and troubleshooting any issues related to thatGood understating of ISO 27000, PCI/ DSS, SOX and SAS control from Network Security Control perspectiveHand on experience in Routing protocols BGP , IBGP , OSPFDesign, architect and implement features of Next Gen Firewall ( Palo Alto ), Anti APT, Remote VPN etcDeep understanding of SD WAN /NFV technology and its applicability in enterprise networkIn depth understanding and hands on experience on Public Cloud (AWS, Azure), Private and Hybrid cloud architectureHands on experience of Arista and Cisco SDN (Software defined Network) architectureDesign, Architect and implement features in Arista SDN controller to automate the Network service.
Essential Requirements:
Understand business requirements for internal and external customer and be able to translate into technical requirements and solution.Planning, Designing, Implementation, Operation support for Network and Network Security service infrastructureExpert level internetworking understanding and troubleshooting in a large-scale network environment.Hand on experience in configuring, monitoring, network security devices (Next Gen Firewall. IPS , WIPS , DDOS , NAC , Remote VPN etc )Hand on experience in Routing protocols BGP, IBGP, OSPF, EIGRP etc.Interact with vendors for solution, sizing costing ROI and CBA.Understanding of Application delivery technologies Citrix , VM Ware , VDI etcHands on experience in public cloud (AWS , Azure etc )In depth understanding on Cloud security technology.Should be familiar with Data Center Security Architecture (Micro and Macro Segmentation).Hands on experience on Proxy , URL filtering , DNS , DHCP etcIdentify the emerging threats and accordingly design and solution to mitigate such threats.Good Understanding of the IPSEC , GRE , Encryption , Remote VPN etc .Understanding of Contact Center technologies ( Avaya , IPCC , Voice Reco...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODQ5MDk2MzY/c291cmNlPWd1bXRyZWU=&jid=1741881&xid=584909636
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Senior Transitions Manager
Location: Cape Town – CBD
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of TransitionsThe incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementationThe incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projectsProvide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibilityThe job will involve extensive interaction with business users, senior management and IT personnelTo lead client engagements, ensuring consistent service deliveryBusiness development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basisTraining and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skillsProblem solving skillsBPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environmentDomain knowledge in specific vertical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM2NDI1OTEzP3NvdXJjZT1ndW10cmVl&jid=1506839&xid=1336425913
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Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTkzMjA/c291cmNlPWd1bXRyZWU=&jid=1746580&xid=719320
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Urgent Boiler Makers needed:
-Must have a certified Red Seal Trade certificate
-Location of work: Belville, Stikland
-40 hour work week
-Clear criminal record
-Must reside in Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MjUzMzA4MTc/c291cmNlPWd1bXRyZWU=&jid=1749176&xid=625330817
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