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A well-established insurance company is seeking contact centre agents to complete a 12-month contact centre internship.What will you do here?We are seeking a methodical and client focused intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries. You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months and the position will be based at our company’s head office located in Stellenbosch. You are perfect for the role if:You enjoy working autonomously in a dynamic and changing environment, and have an aptitude and passion for client service. You are a confident, tech savvy, and relatable person. If you have worked in a client facing role and have sales experience. Key responsibilities of the role:Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.Service clients by answering questions, providing information, and resolving service-related problems and queries.Build and maintain client relationships through ongoing interactions and support and by going the extra mile. Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.Act as the one-stop-shop for client queries of any nature. Action all client requests in an efficient, professional, and timeous manner.Provide up to date product and services information to clients.Promote, upskill, and assist clients with the features and usage of the self-service platforms available.Market and sell our product and services to new clients.Candidate RequirementsEssential behavioural and critical competencies:Excellent written and spoken communication skills.Client orientated.Ability to build and maintain client relationships.Empathetic. Attention to detail and quality adherence.Organised and methodical. Ability to be flexible.Be willing to work overtime if required.Maintain an excellent attendance record. Qualifications and experience required:Grade 12 with a relevant degree or three-year National Diploma.Be 100% computer literate (Word, Excel, Outlook).1-year experience in a sales/ marketing/ client facing related role. Knowledge of basic accounting principles. Organisational alignment:The role reports to the Head of Client Services Centre.The position is based at our head office in Stellenbosch. Apply now by submitting your CV to recruitment@kga.co.za

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PLEASE READ CAREFULLY BEFORE APPLYING!!!!! Is your dream to work from home in the digital sector or in digital marketing? Then keep reading. The work market is now evolving and going fully remote however most companies largely require work experience of 1-2 years to give you a job even though you already know HOW TO DO IT. We want to give you a chance to be ahead of the game through our internship opportunity. We are a company based in South Africa, Afrimoney University is a virtual platform that aims to help the youth improve their skills, be self-sufficient and be self employed . We specialize in self-development, digital marketing and online courses. We are looking for young , talented individuals who are williing to take a remote internship for the duration of 6-8 weeks 2 hours min - 5 hours max per day 3-4 days per week in any of the following roles : - Social media management of one these platforms (Instagram, Facebook, Linkedin). This is optional. You don't have to be experts in all. - Online community management - Lead Generator - Social media and google ads - Marketing concept creation - Administrative assistant If you have any of the skills listed above, keep reading and give it a try!! What you will get out of this internship : - A exposure to world class remote corporate standards - Get refunded on your monthly internet bills (Terms and conditions apply) - Get an expert internationally recognized certificate in your area of specialization after completion of the internship - A chance to be retained and employed by the company - Get mentored personally by the Co-founders for 3 weeks after completing your internship. - A chance to work in a dynamic team - A letter of recommendation Note : THIS INTERNSHIP IS NOT PAID!!! IT FOR YOU TO GAIN EXPERIENCE Requirements to apply : - Positive attitude is a must - Willingness to learn is a must - Must have own laptop and/or smartphone (if social media expert) - Must have access to good Internet - Be hungry to grow and excel - Microsoft excel good knowledge is a plus. - Be able to attend online employee meetings. How to apply : Please send your CV to afrimoneyuniversity@gmail.com with your position in the subject of the email. If we do like your profile, we will contact you to schedule an interview virtually.

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intern it in Western Cape (2 results)

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