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Job DescriptionJob Overview:The Early Stage Collections Specialist plays a crucial role in proactively contacting customers who are behind on payments, aiming to resolve outstanding balances and maintain positive customer relationships. This role involves effective communication and negotiation skills to find mutually agreeable solutions.Key Responsibilities:Customer Contact: Initiate contact with customers who have missed payments through phone calls.Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.Qualifications:Matric Certificate or equivalentPrevious experience in collections, customer service, or a related field is an advantage.Strong negotiation and interpersonal skills.Excellent verbal and written communication skills.Ability to remain calm and empathetic when dealing with upset or challenging customers.Knowledge of debt collection laws and regulations is a plus.Proficiency in using computer software and database systems for tracking and documenting collection efforts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDIzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779856&xid=1109_184232
32min
1
Debt Collector x 2
Based in Tygervalley
Temp until 21 December 2023 and then perm in January 2024
Experience required:
Good people skills and the ability to engage professionally with distressed debtors.2 Call Centre experience, Inbound and or Outbound.Debt Collections – negotiations.Worked with people telephonically or face to face.3 years debt collecting experience.
Job Requirements/Objectives:
Work Predictive dialer to deliver quantity and most importantly quality.Target driven and highly competitive.Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.Achieve the required monthly team target.Prevent Legal Action.Educate debtor on consequences of non-payment.Continuously develop personal skill that will improve capability to add value to the business.Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.Flexible in working hours.Multitask and navigate between different systems.Able to work from home if and when required.Accurate and comprehensive recording of all debtor interaction and matter events.Always maintain debtor information in a current state and adhere to protection of personal information.Clear and professional communication with all stakeholders.Strong adherence to reputation risk standards.
Behavioural Competencies:
Able to plan and organize effectively.Has a well-developed problem-solving capabilitiesDisplays high energy levels.Ability to absorb pressure well.Ability to constructively manage conflict and disputes. Highly results and action oriented. Acts on own initiative without being prompted. Works well autonomously. Contributes within team. Ability to execute promptly and accurate at the same time. Ability to work in a disciplined manner and for long periods of time without interruption. Assertive personality.Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Fast learner, adaptable to constant change. Able to handle different managerial styles and constructive criticism.Self-motivated. Professional always, adhere to dress code and company policies.
Basic Salary + Uncapped commission
Hours of work: 07h45 - 16h00
NO WEEKEND WORK
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDY4MjQyMjg0P3NvdXJjZT1ndW10cmVl&jid=1755027&xid=1468242284
4h
1
We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482
4h
1
SavedSave
Minimum requirements: (Qualifications and Experience)
Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University
Job description:
Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
Required work minimum experience;
3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge
Technical and behavioral competencies required:
Technical:
Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Grou...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTExODY5NDE1P3NvdXJjZT1ndW10cmVl&jid=1080499&xid=1111869415
4h
1
SavedSave
We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30)
Responsibilities:
Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River
OR
Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River
Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions
Requirements:
Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NTA1MTMyNTE/c291cmNlPWd1bXRyZWU=&jid=1716675&xid=850513251
4h
1
SavedSave
A dynamic Fintech business based in Waterfront is looking for Debt Collectors to join their team.
DUTIES:
You will be shifted Monday - Friday between 08h00 - 18h00 and alternate Saturdays from 08h00 - 12h30 Contacting debtors and negotiating payment on delinquent accounts while creating a sense of urgency on payment thereofEnsuring high-level collections at all times within the set parameters of the DCA and the Company rules and policies as amended from time to timeTo meet the daily, weekly & monthly operational needs as outlined within the Performance Agreement
MINIMUM SKILLS AND QUALIFICATIONS:
A senior certificateA clear criminal and credit recordMinimum of 3 years collections experienceCustomer FocusProblem Solving & Analytical SkillsTechnical CapacityBeing able to work under pressure and handle stressDriven to meet deadlinesFlexible and adaptable to changeWell-organised and able to work with and without supervisionMust have the ability to prioritise and manage workloadBe able to work different shifts
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc3MTMwNjQyP3NvdXJjZT1ndW10cmVl&jid=1716677&xid=3577130642
4h
1
We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30)
Responsibilities:
Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River
OR
Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River
Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions
Requirements:
Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg1NjgxOTExP3NvdXJjZT1ndW10cmVl&jid=1692217&xid=3685681911
4h
1
SavedSave
Job Overview:
The Late Stage Collections Specialist is responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery.
Key Responsibilities:
Account Analysis: Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
Customer Contact: Initiate contact with customers who are significantly delinquent through phone calls
Negotiation: Negotiate payment arrangements, settlements, or other suitable solutions to recover outstanding balances.
Documentation: Maintain detailed and accurate records of all collection activities, conversations, and agreements with customers.
Compliance: Ensure full compliance with all relevant debt collection laws, regulations.
Recovery Strategies: Develop and implement effective recovery strategies, utilizing skip tracing techniques when necessary.
Litigation Referrals: When appropriate, recommend accounts for legal action and collaborate with legal teams.
Qualifications:
Matric Certificate.Previous experience in late-stage collections or a similar role in the financial industry.In-depth knowledge of debt collection laws and regulations.Strong negotiation and communication skills.Patience and empathy when dealing with customers in difficult financial situations.
Additional Information:
Late Stage Collections Specialists focus on recovering accounts that are significantly past due. This role requires a firm but respectful approach in dealing with customers, emphasizing legal compliance and the pursuit of mutually beneficial solutions whenever possible.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk0MjU1NDQwP3NvdXJjZT1ndW10cmVl&jid=1715932&xid=3794255440
4h
1
Job Overview:
The Early Stage Collections Specialist plays a crucial role in proactively contacting customers who are behind on payments, aiming to resolve outstanding balances and maintain positive customer relationships. This role involves effective communication and negotiation skills to find mutually agreeable solutions.
Key Responsibilities:
Customer Contact: Initiate contact with customers who have missed payments through phone calls.
Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.
Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.
Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.
Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.
Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.
Qualifications:
Matric Certificate or equivalentPrevious experience in collections, customer service, or a related field is an advantage.Strong negotiation and interpersonal skills.Excellent verbal and written communication skills.Ability to remain calm and empathetic when dealing with upset or challenging customers.Knowledge of debt collection laws and regulations is a plus.Proficiency in using computer software and database systems for tracking and documenting collection efforts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NjMyMDQ1MjA/c291cmNlPWd1bXRyZWU=&jid=1715933&xid=563204520
4h
1
SavedSave
One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE2ODQ3Mzk4P3NvdXJjZT1ndW10cmVl&jid=1696239&xid=3716847398
4h
1
SavedSave
One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU1MjQ1MTkzP3NvdXJjZT1ndW10cmVl&jid=1696238&xid=2455245193
5h
1
Are you an enthusiastic high performer, looking to advance your career in debt collection? Then this opportunity is for you!
Job Description
A fast-growing Bank is looking for an experienced, target driven debt collector to join them on a 3-months contract.
Duties
Candidate will be responsible for making late-stage credit card collections.
Requirements
Must have Matric.3-5 years experience doing credit application/ credit vetting.Must have great communication skills.Must be Logical ThinkerMust be Confident.Must be Target driven.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDAyNDk2MDA2P3NvdXJjZT1ndW10cmVl&jid=1696230&xid=3402496006
5h
1
SavedSave
Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAyNTI3NDAyP3NvdXJjZT1ndW10cmVl&jid=782226&xid=2102527402
5h
1
One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzkwNzkxNzA5P3NvdXJjZT1ndW10cmVl&jid=1676734&xid=1390791709
5h
1
SavedSave
Minimum requirements: (Qualifications and Experience) Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University Job description: Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards. Required work minimum experience; 3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge Technical and behavioral competencies required: Technical: Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Group performance objectives.Provide insights into financial levers (IPM, GP, and Revenue.The ability to provide insights into campaign strategy (Next Generation).Ability to champion challenge dialer practices to optimize portfolio penetration and conversion outcomes.Technology insights to achieve team objectives.Good tactical insights into Dialer
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU2MjQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130723&xid=1109_56242
2y
1
SavedSave
QUALIFICATIONS AND SKILLS: Grade 12/MatricMinimum 3 - 6 years collections experienceExperience handling large debtor accountsMS Excel advanced not negotiableExperience with ERP system preference will be given to those with Accpac experienceQualification (NQF) level relevant Degree/National Diploma credit management 4Proven knowledge of National Credit and Debt Collectors Act, Consumer Protection Act,Companies Act etc.It is critical for the success of this role that the candidates must be fluent in English and anadditional African Language (Tswana/Zulu). JOB ROLE AND RESPONSIBILITIES: To ensure customers contracts are loaded correctly, ensure detail accuracy, as well as services billed as per sales contractEnsure billing details are reporting correctly to relevant internal departments and that all data correspondsAccuracy paramount to accounts and correspondenceEnsure customers receives invoices, statements, and monthly breakdowns and reconciliationsCorrect payment allocationAll interaction between organization and customers are always documented on the systemRespond promptly and completely to both customer and internal enquiriesAllocate Credit Notes and ensure accurate aged periods for CustomerReduce debtor days according to targets set by managementWrite off irrecoverable receivablesUndertake account reconciliations as requiredAction cancellations, upgrades and new accounts
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTIwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1265986&xid=1109_101207
2y
1
SavedSave
Introduction: A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.Job purpose: To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.REQUIREMENTS Minimum education (essential): National Senior CertificateMinimum applicable experience (years): • 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficialSkills and Knowledge (essential): • Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google SuiteOther: • 5 days a week; 9 hours a day with an hour lunch.• Hours: 15h00 - -24h00COMPETENCIES Essential Competencies: Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding StandardsImportant Competencies: • Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking ActionKEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Debtors liaison 90% • Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.Stripe administration 10% • Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.QMS • Follow relevant processes in line with the dictated QMS processesSalary offered: R 15 000 – R 17 000
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUxMTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125887&xid=1109_51189
2y
1
SavedSave
At Merchant Capital, we’re changing the way South African SMEs grow their businesses.
We don’t just offer easy, flexible finance to entrepreneurs. We want to be the spark that ignites their growth and helps them be the best they can be.
Our culture is one of innovation and continuous improvement. We embrace change, think big and move fast. Advancing Ambition - yours, ours, that of our clients - is what we do. And we do it well.
We were recently named the Best Small Business Funding Solution in South Africa. We’ve funded tens of thousands of businesses, and injected billions of Rands into the small business community. But we’re more than that.
We have an unwavering commitment to unlocking human potential in everyone we meet. Our clients. Our partners. Everyone who joins our business. That’s why we’re always looking for people like us. People with unbounded initiative. People with a can-do attitude, who believe in getting up and making a difference every day. Every person in our business makes a difference. No exceptions. What we can promise you is that you’ll never be bored. There’ll always be a challenge to inspire you.
We’re looking for a Collections Officer with the ability to build trust and a good rapport with our customers.
You should be able to efficiently manage the performance of active customers in our lending book.
You should have the ability to collect from debtors through professional relationship building while managing collections efficiently.
You will also need to make arrangements with clients who can’t pay and ensure that any agreements made, are followed through withpayment.
* Minimum qualification: Matric. Post-matric qualification is advantageous.
* 3 Years’ experience in a similar role
* Great communication skills; verbal and written.
* Good understanding of Bookkeeping principles.
* Analytical with a great eye for detail.
R15,000 - R20,000 based on experience and qualifications
* Minimum qualification: Matric. Post-matric qualification is advantageous.
* 3 Years’ experience in a similar role
* Great communication skills; verbal and written.
* Good understanding of Bookkeeping principles.
* Analytical with a great eye for detail.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU4MTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1246421&xid=1555_58142
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Don’t we all know that a good Debt Collector is essential to any organisation’s cash flow…! We are looking to place a Debt Collector who would be responsible for Membership subscription collections to ensure timely payment of outstanding invoices. Key Performance Duties:ensure timely payments while maintaining a high level of customer retentionReconciling complex accounts that have been escalated from the AR teamMonitoring debtor balances to ensure a reduction in debtors DSOreconciling complex month-end accountsEnsuring credit and collection policies and procedures are followed within your teamresolving problems in relation to invoice payments,Liaising with customers, as well as internal personnel including the sales teamreport to management on outstanding issues Must have the following Soft Skills: Strong analytical skillsAttention to detailSound problem solving abilitiesA professional telephone etiquetteExcellent time management skills andAbility to prioritise This position is a new position which had to be created due to the workload of our current Credit Controllers and Debt Collectors. Position needs to be filled ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY4MDgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1168129&xid=1109_68080
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Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.Job Requirements:Minimum Grade 12Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualificationMinimum 5 years’ experience in a collection call centreMinimum 3 years’ experience in the position a call centre Team Leader/SupervisorProven track record of managing poor performanceIn-depth understanding of collections call centre processes and systemsIn-depth knowledge of collections call centre performance metricsSound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good PracticeThe ability to understand and converse in multiple official, African languages would be a distinct advantageDriver’s LicenseClear Credit and Criminal recordsProficiency with technology, especially computers, software applications, and phone systemsStrong skills in the use of Microsoft Office products, particularly Excel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxNjYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195406&xid=1266_51661
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