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Results for social worker in General Worker Jobs in Cape Winelands
1
A well-established motor dealership in Stellenbosch is looking for a vehicle sales executive to join their dealership.Minimum requirements:Senior certificate Grade 122-5 year’s sales experience in the motor dealership industry is preferredCross-selling abilitySelling experience within the premium brand market would be highly advantageousVibrant, energetic and a results-driven personality is essentialValid Driver’s LicenseGood social media skillsPlease note that only experienced candidates will be considered and contacted.Apply now!Visit our website for more opportunities: www.sydsenrecruit.comSydsen Recruit (follow us on Facebook, Instagram, and LinkedIn)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzUzNDYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1758449&xid=1320_53463
5mo
1
REQUIREMENTS: MatricMust have at least 5 years experience in Food Service industryStrong general knowledge of the food industryMust have own transport and valid driver licenseMust have excellent communication skills in English both written and spoke DUTIES: Achieve sales volumes, targets and KPIsCold calling, sourcing and acquiring new businessForm new and continue upselling to existing clientsProblem solving where requiredAchieve monthly targetsNegotiating sales/pricingImplementing sales driver activitiesMaintaining recommended selling pricesEducating and presenting to outlet ownersEnsuring customer satisfactionBuilding and maintaining relationshipsTravelling to various customers dailyGeneral AdministrationSalary: Dependant on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NDE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196162&xid=1109_76415
2y
1
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Applications are invited for the position of a Registered Social Worker to be part of our team to co-ordinate and implement Palliative Care Services for the Drakenstein Community
14d
Ads in other locations
1
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
4d
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Requirements · Matric (NQF 4).· No experience is required but some experience of CIDs will be advantageous.· Knowledge of Public Safety would be an advantage.· Knowledge of the OHS Act will be advantageous.· Be able to communicate, verbally and written, in both English and Afrikaans on a strategic level with the Board of Directors, City officials, and members of the public.· Building and or Facilities Management experience is a definite advantage.· Computer literate and excellent report-writing skills.· Be medically fit and able to walk long distances.· Strong admin and negotiating skills.· Excellent writing skills.Key Responsibilities· Ensures that the CID/BID Implementation Plan is successfully implemented.· Manages and monitors the CID/BID appointed service provider contract and ensures compliance.· Ensures that daily record is kept of visits to stakeholders, tasks, and outcomes.· Builds and maintains relationships with City of Cape Town officials and other relevant stakeholders in the area of responsibility.· Collates information for weekly reports, for the CEO, Operational Manager, and Administration and Information Manager.· Facilitate ideas on how to enhance the urban environment and manage these ideas to implementation.· Work closely with the CID/BID Security and Social Development heads of departments.· Ensure that operating objectives and standards of performance are owned by CID/BID staff and its contracted outsourced service providers.· Ensure that all JRA service providers perform in accordance with agreed Service Level Agreements and Standard Operating Procedures. To apply, please submit your resume, and a cover letter detailing your relevant experience and qualifications to admin4@geocentric.co.za Please include "CID Manager Application" in the subject line. The application deadline is the 30th of April 2024. (No late applications would be considered). Only shortlisted candidates will be contacted.
3d
1
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Position Overview
This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
Skills and Experience Required:
Experience in, and knowledge of east Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individual quotes for itinerary requestsExcellent sales and customer service skills and the ability to close a sale and upsellExcellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focusTarget-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environmentStrong administration and organizational skills and great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling)Experience in and willingness to handle issues outside of office hours when requiredSelf-Starter & the ability to work independently as well as within a broader team setupEnergetic and eager to learnStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
Responsibilities and duties
Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODM5NDQ2OTMzP3NvdXJjZT1ndW10cmVl&jid=1305127&xid=3839446933
4d
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SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid=1222475&xid=2803415771
4d
1
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As a SEO Specialist, your responsibilities will include, but will not be limited to:
We’re seeking a digital native and SEO expert who has completed:
Bachelors degree in marketing, communications, journalism IT/computer science or related or 3 years solid experienceProficient in Google Analytics (certification a plus)Google Adwords (one or more of the adwords certifications)Additional SEO courses through a major online learning platforms would be advantageous
The specific responsibilities will include, but will not be limited to:
Successful planning, delivery and measurement of all SEO related projectsManage SEO tasks and ensuring they meet deadlinesContribute towards the SEO strategy on a weekly/monthly/quarterly/yearly basisIncrease organic traffic (overall and/or specific web campaigns, depending on priorities)Increase organic enquiries (overall and/or specific web campaigns, depending on priorities)Increase organic conversion rate (overall and/or specific web campaigns, depending on priorities)Drive strategies that will increase organic revenueSuccessfully collaborate with and action technical SEO issuesEnsure SEO is implemented for all relevant sub-brandsKeeping ClickUp (task management tool) updated and ensuring the SEO team complete all tasks in this toolAttend weekly/biweekly web dev scrums, sprint planning and retrospectivesCommunicating with the Head of Marketing about team performance, project updates, etc.
REQUIREMENTS
Our ideal SEO Specialist will possess:
Strong technical SEO knowledge and experience, especially working on big websitesStrong analytics Interpretation skillsStrong project management skillsStrong task prioritisationStrong communication and reporting skillsStrong analytics skills (Google Analytics, Google Search Console, Google Data Studio, SEO related tools, etc)Good working knowledge of other digital marketing mix e.g. Social Media, Content, PPC, Referral, Affiliate, UXIntermediate HTML SkillsStrong competitor and website analysis skillsStrong understanding of Google’s algorithmsStrong understanding of SEO best practicesUnderstanding of how other channels impact SEOKnowledge of agile methodology
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
As per the Company’s Covid-19 Policy, we only proceed with candidates who are either fully vaccinated or w...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzIyOTcxNjU5P3NvdXJjZT1ndW10cmVl&jid=1345368&xid=1722971659
4d
1
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ABOUT THE POSITION
Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department!
Yes, here it comes… WERE LOOKING FOR YOU!
As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets
WHO ARE YOU?
Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)
OUR OFFER
Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654
4d
1
Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183
4d
1
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Key Responsibilities
Recruitment & Selection
Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate any assessments.
Preparation of job descriptions in consultation with line management
Create and maintain a database of potential candidates and skills for future vacancies
On-boarding of new employees
Support the PS Manager in the coordination of the monthly Reward and Recognition programme
Reporting
Weekly & monthly reporting on all Recruitment activities
Support the PS Manager in compiling data for the HR monthly report
Corporate Social Investment
Assist with CSI initiatives and planning of CSI initiatives
PS Administration and Support
Administration of appointment process, including offer letters and employment contracts
Responsible for the administration of all employee information and records (salary changes, departmental transfers, etc.)
Ensure all employee files are up to date with all documentation electronic employee files
Update and maintain all employee records on sage people 300
Requirements
Qualification
Grade 12
Degree in Social Sciences/ Human Resource Management/ Industrial Psychology
Experience
5 years’ experience within HR with 3 years experience in a similar capacity within an HR function
Experience in bulk recruitment for a Contact Centre will be advantageous
Experience in Industrial Relations within a Contact Centre will be advantageous
Technical Experience:
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Sage & People 300 advantageous
Direct Hire
Functional Knowledge and Skills
Knowledge and experience of HR best practice
Extensive Knowledge of Labour Legislation (BCEA, LRA, SDA, OHSA)
Strong analytical skills and problem solving
Excellent written and oral communication skills
Meticulous attention to detail with the ability to meet tight deadlines
Excellent planning and organizing skills
Building relationships and networking skills
Email cv: anthea@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc1NTExNDkwP3NvdXJjZT1ndW10cmVl&jid=1173191&xid=1775511490
4d
1
Responsibilities & Duties
Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time
Requirements & Qualifications
Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required
Required Work Practices
Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561
4d
1
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Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.We are currently looking for a Digital Marketing / Content Manager to join our dynamic team at our in-house agency.In this role, you have the opportunity to manage and improve web pages while also contributing to the development of digital platforms tailored to the companys needs. It encourages creativity and innovation within the provided platforms, and emphasizes the importance of staying up-to-date with evolving technology. Requirements:Diploma in Digital Media, Google Certifications (Google Ads, Fundamentals, Analytics, Digital Sales)Certified with in Project Management and Digital MarketingMinimum of 6 year’s work experience in relevant rolesWorking experience in Hospitality & Travel industryDigital marketing and salesProject management, organisational and analytical skillsTeam managementProficient in Paid Media channels (Google Ads & Social Ads)Experienced in conversion rate optimizationKnowledge and experience in Word pressKnowledge of HTML/CSSKnowledge of SEOExperience with CRM Responsibilities overview:SEM (Search Engine Marketing), including optimisation of current accountsGoogle AnalyticsPush MarketingSales ProgramsSEO (Search Engine Optimisation) - managing the department, keeping up to date with current trends, ensure quality content produced for the digital channelsOn Page Setup, including Meta descriptions, Alt tags, H1s and Google My businessPaid Social media (Facebook, Instagram, Tiktok and LinkedIn.Website development - including advisor for the web development team, assisting with framework, plugins and analytic integrationImproving the visibility, usability, content and conversion for the websitesContent design and managementEmail marketing - including use of Everlytic & Zoho systems, management and building of the databasesProject management of the digital marketing functionsTracking, reporting and providing analyticsManage digital budgets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTI5Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1784082&xid=1109_185296
4d
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Job Purpose:
To ensure effective social media content and campaign strategy and production through the creation of digital content for a variety of communication channels, from conception to completion.
Job Objectives:
Drive the conceptualisation and creation of digital content for social media channels and group websites through bringing all types of content ideas to life, from graphic design to photos, videos and multimedia contentContribute forward-thinking content ideas that help amplify the group’s reputation among target audiences through experimenting with new formats, techniques and creative strategiesCollaborate with internal and external stakeholders to identify new stories, trends, and opportunities to create content and campaignsAssist with managing project and campaign deliverables in order to meet expectations and ensure campaigns are on time and on budgetCreate and manage a database of visual assets across all brands within the organisationAssist with ad-hoc design projects, including PowerPoint presentations and materials developmentCreate and pitch effective campaign ideas needed to ladder up to the envisioned marketing pitch (the big idea) whilst ensuring integration with the broader marketing plan involving all other media channelsDevelop content and campaign strategies that cut major social media outlets (Facebook, Facebook Live, Instagram, Snapchat, Pinterest) and across digital formatsDesign content for organic posts as well as paid formats ensuring up-to-date social media ad formatsManage internal and external videographers / photographers / editors and internal graphical designers to plan and produce professional shot contentCapture video and photos at live events or stage ad-hoc shoots in the relevant environments as and when required and when the opportunity arisesEnsure that all content or language published to group’s social media platforms adheres to group’s
Knowledge:
Digital and social media formatsFull MS Office suiteIn-depth knowledge/experience with all major social media platforms and Experience producing social-first content on one or more social media platforms
Skills:
Strong project management skillsAble to thrive in a fast-paced, dynamic environment and to work both independently and as part of a cross-functional teamAbility to take directionAbility to understand group’s identity, core target audience and layer onto that own creativity and fresh content ideasHigh level of organizationAttention to detailStrong writing skills
Experience:
Essential
2-4 years professional experienceExperi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjM2MDcyOTU/c291cmNlPWd1bXRyZWU=&jid=1103779&xid=423607295
4d
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Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083
4d
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Responsibilities:
Drafting eye catching job adverts and job descriptionsManaging all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviewsProactively sourcing and selecting candidates from various talent poolsManage internal application process and referral schemesManaging candidate application journey via CRMPartner with colleagues to promote hiring processes and deliveryNetworking among potential candidates for referralsTo find and address bottlenecks in recruitment processesDesign, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals)To stay updated on recruitment market trends relevant the company and feed back to key stakeholdersSharing recruitment campaign reports and learningsAnswering general queries and administration relevant to live campaignsPerform Reference/Verification checks for an external clientClient Account managementPipeline / Talent pool creation
Requirements
Candidate to be based in Cape TownAn extremely high level of motivation and driveExceptional communication skills - both written and verbalMeticulous levels of attention to detailHighly attuned interpersonal skillsConfidence and experience in making qualitative decisionsAbility to think outside the box and find hard to reach talentExceptional stakeholder management abilityIdeally previous experience hiring for IT/Software/Developer style rolesMinimum of 3 years’ work experience (Administrative/Recruiting/Marketing)Foreign Language skills advantageous but not required (European)Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn)Advanced computer skills a plus – Google Ads; Web Design; SEO
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTMzODg5MzY1P3NvdXJjZT1ndW10cmVl&jid=1183434&xid=3933889365
4d
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Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices.
The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed.
Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI4NDAyMDY1P3NvdXJjZT1ndW10cmVl&jid=1448956&xid=1328402065
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
https://www.ditto.jobs/job/gumtree/615040487?source=gumtree
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Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Youll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/3669165039?source=gumtree
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The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.
Duties include: - Directly liaising with international clients & agents via various communications channels such as email,
telephone, social media etc., for various inbound enquiries
- Planning and designing itineraries, combining appropriate accommodations and destinations- Managing the reservation process for bookings up until completion of travel- Fast turnaround time on all enquiries - Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks) - Travelling will be required for educational trips (We only sell what we have personally experienced!)
The ideal candidate would fulfill the following requirements:
Knowledge required: - Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa
- Knowledge and understanding of tour operating and reservations processes based on study and/or
work experience Skills:- Languages: Fluent in written and spoken German and English
- Have a good telephone manner and excellent communication skills - Possess excellent organizational skills and be able to multi- task System skills: - Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such as
Outlook or Thunderbird
- Working experience in electronic reservation systems
Work experience: - Minimum of three year’s travel and/or tour consulting experience
Tertiary Education:
Travel and Tourism (or related) preferred but not essential.
Abilities:
Accurate and having attention to detail whilst working under pressure
Excellent communication
customer focused
committed and hardworking
eager to learn
excellent team player
ability to sell.If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.Salary: negotiable, market related. R 25.000 – R 35.000
Commencement date: by mutual agreement
Fringe Benefits:
Medical Aid contribution
25 days annual leave
Educational trips
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTc3MjgzMjkwP3NvdXJjZT1ndW10cmVl&jid=370516&xid=2177283290
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