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Collection Agent x 2 - based in Tygervalley

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Debt Collector x 2 Based in Tygervalley Temp until 21 December 2023 and then perm in January 2024 Experience required: Good people skills and the ability to engage professionally with distressed debtors.2 Call Centre experience, Inbound and or Outbound.Debt Collections – negotiations.Worked with people telephonically or face to face.3 years debt collecting experience. Job Requirements/Objectives: Work Predictive dialer to deliver quantity and most importantly quality.Target driven and highly competitive.Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.Achieve the required monthly team target.Prevent Legal Action.Educate debtor on consequences of non-payment.Continuously develop personal skill that will improve capability to add value to the business.Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.Flexible in working hours.Multitask and navigate between different systems.Able to work from home if and when required.Accurate and comprehensive recording of all debtor interaction and matter events.Always maintain debtor information in a current state and adhere to protection of personal information.Clear and professional communication with all stakeholders.Strong adherence to reputation risk standards. Behavioural Competencies: Able to plan and organize effectively.Has a well-developed problem-solving capabilitiesDisplays high energy levels.Ability to absorb pressure well.Ability to constructively manage conflict and disputes. Highly results and action oriented. Acts on own initiative without being prompted. Works well autonomously. Contributes within team. Ability to execute promptly and accurate at the same time. Ability to work in a disciplined manner and for long periods of time without interruption. Assertive personality.Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Fast learner, adaptable to constant change. Able to handle different managerial styles and constructive criticism.Self-motivated. Professional always, adhere to dress code and company policies. Basic Salary + Uncapped commission Hours of work: 07h45 - 16h00 NO WEEKEND WORK https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDY4MjQyMjg0P3NvdXJjZT1ndW10cmVl&jid=1755027&xid=1468242284

Higgovale

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Minimum requirements: (Qualifications and Experience) Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University Job description: Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards. Required work minimum experience; 3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge Technical and behavioral competencies required: Technical: Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Grou... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTExODY5NDE1P3NvdXJjZT1ndW10cmVl&jid=1080499&xid=1111869415

Johannesburg CBD

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BUSINESS ANALYST (Finance) Introduction:A forward thinking and innovative med-tech company situated in Pretoria East is seeking a dynamic Business Analyst with at least 3 years’ experience to become an integral part of the team. Job purpose: The Business Analyst will take ownership of assigned products in the financial department. They will be responsible to handle project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving success by designing efficient and scalable systems/initiatives and ensuring on-time and on-budget delivery thereof. REQUIREMENTS Minimum education (essential):• BCom Financial related Degree /• Bsc Information Technology /• BEng Industrial Engineer Minimum applicable experience (years):• 3-4 years minimum Required nature of experience:• Business Analysis and project management within the financial services/debt collecting/finance industry• Development of projects, initiatives and system specifications• Business intelligence• Reporting on data• Requirement gathering and documentation• Project Management Skills and Knowledge (essential):• Excellent computer proficiency (especially in MS Office Excel).• Report and proposal writing skills.• Business Process design. COMPETENCIES Essential Competencies:• Examining information• Documenting facts• Providing insights• Making decisions• Managing tasks• Producing output• Taking action• Pursuing goals Important Competencies:• Adopting practical approaches• Exploring possibilities• Convincing people• Articulating information• Directing people• Conveying self-confidence• Showing composure• Resolving conflict• Embracing change• Inviting feedback• Meeting timescales• Checking things KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Business Analysis 60%• Collections portfolio analysis and monitoring (incl. roll rates, LGD’s and PD’s, propensities, forecasting of collections and cash flows.• Craft and implement financial collections strategies and processes.• Data management, integration and architecture to enable rapid and accurate reporting across multiple systems.• Agent performance, efficiency and effectiveness analysis and reporting.• Multi-task on a suite of projects and strategies, all within different stages of development and implementation.• Create SOP and be... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDQxMjg4NDEwP3NvdXJjZT1ndW10cmVl&jid=1244772&xid=2441288410

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"debt collections agents" in South Africa

debt collections agents in South Africa (32 results)

Results for debt collections agents in All Categories in South Africa